Operations Analyst

**Introduction**

Gallagher isn't just a company; it's a global community driven by shared values and an unyielding commitment to excellence. With over 52,000 passionate professionals, we are the architects of the future, designing customized solutions to protect businesses and fuel their extraordinary growth. As a member of our team, you'll experience empowerment, creativity, and the exhilarating journey of making a real difference in the lives of our clients. Join us and become part of a story that transforms aspirations into reality.

**Overview**

We are a dynamic customer-centric underwriting agency providing outstanding experiences to our brokers and are looking for an **Operations Analyst - Systems Support**to join our Operations**team.

Our passion for insurance is evident from our response to the first inquiry through all life stages of a policy, including claims handling. Drawing upon our collective knowledge and experience we anticipate the needs of our brokers and their clients, creating innovative products and risks solutions across a broad range of insurance classes.

Our products, combined with exceptional service, demonstrate our commitment. Building upon a foundation of mutual respect and a desire to add value for the benefit of our brokers’ businesses, we inspire loyalty and long-standing relationships with our brokers.

**Key accountabilities will include but not limited to**:

- Support the development of data and reporting framework for business improvements
- Generating, reviewing, distributing and investigating subsequent queries of operational reports.
- Management & administration of business production systems.
- Assist with process improvements and operational efficiency initiatives.
- Provide training and support to staff on new processes and technologies.
- Assist with operational administrative support across business units.
- Assist underwriters with the preparation and processing of new business, renewals, and endorsements and manage documentations ensuring accuracy and completeness.
- Assist with compliance support, ensuring adherence to regulatory requirements
- Handle broker enquiries and provide information regarding underwriting processes and policy status.
- Act as a liaison between departments for problem resolution and process support.
- Collaborate with offshore support teams to ensure quality service delivery.

**What you’ll need to succeed**:

- Minimum 3 year Insurance/accounting/finance industry experience preferable
- Working knowledge of Microsoft Word, Excel and Outlook.
- Excellent communication and interpersonal skills both in verbal and written forms
- Superior problem resolution and decision-making skills
- Attention to detail
- Ability to prioritize workload
- Willingness to learn and develop

**Compensation and benefits**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

**Other benefits include**:

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway - discount offers at over 350 retailers
- And more...

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all