Operations Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Our customers produce goods from various parts of the healthcare ecosystem. From consumer healthcare products like vitamins to medical devices like contact lenses and robotic surgical instruments, Toll has the expertise and certifications to move and store various types of pharmaceutical and healthcare products. In specialised purpose-built facilities, our team can also manage unit dose packaging and vaccine storage and handling in cold rooms.

Operations Manager, Richlands QLD

The Role

Due to significant growth within our Healthcare division, we are seeking an experienced Operations Manager based in Richlands, Queensland. Our Richlands facility services key customers in the medical devices and pharmaceuticals industry, with the size of the site sitting at 6K SQM2.

As the Operations Manager, you will:
- Proactively and effectively manage the daily operations of the warehouse and associated distribution activities so that people and equipment are employed efficiently, and the warehousing and distribution activities are performed safety, accurately and in accordance with customer requirements.- Directs the day-to-day warehousing and distribution of the DC to ensure service and financial targets are consistently met.- Adhere to requirements of the Therapeutic Goods Administration (TGA) Licences, the International Organisation for Standardisation (ISO) accreditations and the Poisons Licence at all times.- Consult with Senior Manager - National Quality Assurance to create relevant SOPs, and ensure consequent training is provided.- Read customer situations accurately, anticipate their business needs and identify opportunities to significantly enhance the breadth and quality of the service experience.- Provide oversight alongside Senior Managers that initial and continuous improvement training programs are implemented and maintained in line with quality standards and expectations

About you

To be successful in this role, you will need:
- Thorough knowledge of TGA (Therapeutic Goods Administration) Quality Systems regulations, PIC/S Code of GMP (Good Manufacturing Practices), GWP (Good Warehouse Practices), GDP (Good Documentation Practices) and appropriate ISO standards specifically ISO9001& ISO13485.- Thorough understanding of warehousing and management systems, with prior Healthcare or FMCG knowledge being preferable.- Knowledge of warehousing and distribution best practice, including manpower and equipment needs to minimise labour costs.- Warehouse Management Systems & ERP (SAP) experience.- Qualification in warehousing or logistics would be highly regarded.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.