Insurance Services Officer

2 weeks ago

Brisbane, Australia Queensland Government Full time

Key Outcomes and Accountabilities
Assess, investigate and process requests for home warranty insurance policy amendments, cancellations, revocation of cover, transfers, and refund premium in accordance with the Queensland Building Construction Commission (QBCC) Act 1991 and the QBCC Regulation 2018, including preparation of related correspondence
Undertake administrative functions related to the Queensland Home Warranty Scheme for the QBCC including but not limited to collecting home warranty insurance premiums and the issuing or reissuing of policy documentation to builders, contractors, homeowners and internal stakeholders.
Prepare policy related reports for both internal and external stakeholders.
Investigate, assess and verify third-party documents and databases in order to ensure data integrity when creating new sites, retitling existing sites and updating site information.
Achieve team goals through participation as an effective member of the team.
Use effective communication and interpersonal skills in the workplace to achieve high customer service delivery.
How do I apply?
**Please submit**:
Your resume and include the names and contact details of two referees who have a thorough knowledge of your work performance and conduct, it is preferable to include your current and previous supervisor.
A cover letter (maximum of two pages) telling us why you are interested in this role and how your skills, knowledge and experience complement this role. This should not be a repeat of your resume but rather your opportunity to tell us how you meet the required competencies.
Referee Checks
It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/immediate past supervisor.
By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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