Customer Relationship Consultant

5 days ago

Melbourne, Australia ME Bank Full time

**About the role**

This role is responsible for retaining our home loan customers who have expressed that they want to leave ME. Leads are passed on through our inbound first contact teams, and you’ll also be making outbound calls to customers to follow up on offers and customer requests.

You’ll also identify and ask questions and provide options around our other home loan products, to help our customers in growing their portfolio while identifying opportunities to assist them to achieve their financial goals. Working in a close-knit team within a values-based organisation, this gives you the opportunity to voice and share your ideas with the rest of your teammates, while you work autonomously while still being part of an engaged team.

**About you**

First and foremost, you are a retention consultant extraordinaire, and have previous retention experience (ideally within banking), or you have a deep understanding of home loans and the banking landscape. Secondly, you’re a top-notch negotiator, someone who can handle objections with the greatest of ease - you know what you have to do in order to seal the deal.

Finally, you are passionate, motivated and have great communication skills - you really enjoy providing a high level of customer service at all times. With your passion for sales and retention, combined with your positive upbeat attitude and strong attention to detail, you’re excited about jumping ship and embarking on a new career with ME.

**About ME**

ME was created to be different - with a core purpose to help all Australians get ahead - regardless of gender or identity, sexuality, ethnicity, religion or disability.

**Perk ME up**

You’ll get the following financial, health and fun perks when you join the team:

- Covid-safe working from home options
- 4U Extras portal (discounts and cashback on 100s of items including cinemas, shopping and gym memberships
- 10% Myki discount
- Purchased Leave programme
- Internal wellness programme (Mindfully ME)
- Professional education through LinkedIn Learning
- Novated Leasing
- Flu Vaccination
- Financial education (To help you manage your money smarter)
- ProudlyME (our LGBTI network) and Women at ME affinity groups

**I was born to play this role**
- Please note: To be considered for this role, you must be an Australian Permanent Resident, an Australian Citizen or hold a Valid Working Permit._

  • Customer Relationship Consultant

    2 weeks ago

    Melbourne, Australia Bank of Queensland Full time

    **About the Role** Join Us as a Customer Relationship Consultant in Our Contact Centre - Focus on Retention and Building Rewarding Relationships!** At BOQ Group, we’re searching for passionate individuals to join our team as Customer Relationship Consultants. This is an excellent opportunity to kickstart your banking career, with plenty of pathways for...

  • Customer Relationship Consultant

    2 weeks ago

    Melbourne, Australia Bank of Queensland Full time

    **About the Role** Join Us as a Customer Relationship Consultant in Our Contact Centre - Focus on Retention and Building Rewarding Relationships!** At BOQ Group, we’re searching for passionate individuals to join our team as Customer Relationship Consultants. This is an excellent opportunity to kickstart your banking career, with plenty of pathways for...

  • Customer Relationship Concierge

    2 weeks ago

    Melbourne, Australia Bupa Full time

    **About Bupa** From aged care homes receptionists, dental surgeons, telehealth and admin, to our call centres, data professionals and tech gurus, we’re all in it together - 22,000+ people who keep inspiring each other to explore new possibilities, wherever the challenges of the healthcare world take us. We set a global ambition to be the world's most...

  • Customer Relationship Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeClient Full time $100,000

    About the RoleAs a Client Services Consultant, you will play a vital role in supporting and growing our merchant relationships.Build and maintain strong, trusted relationships with a portfolio of merchants to drive business growth and customer satisfaction.Work collaboratively with cross-functional teams, including sales and product, to meet evolving...

  • Advice Relationships Consultant

    1 day ago

    Melbourne, Australia HESTA Full time

    Advice Relationships Consultant An exciting opportunity has become available for an Advice Relationships Consultant to join an industry super fund that is experiencing exciting growth. - Experience in a financial planning, compliance or associate business development level role within the retail financial planning or superannuation sectors is required -...

  • Relationship Sales Consultant

    7 days ago

    Melbourne, Australia Worldline Full time

    Job Description - Relationship Sales Consultant ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe’s leading payment technology company, Worldline. We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 52,000 Australian businesses. Since then we’ve built a new modern...

  • Advice Relationships Consultant

    3 days ago

    Melbourne, Australia HESTA Super Fund Full time

    An exciting opportunity has become available for an Advice Relationships Consultant to join an industry super fund that is experiencing exciting growth. - Experience in a financial planning, compliance or associate business development level role within the retail financial planning or superannuation sectors is required - Permanent, full-time, hybrid role...

  • Customer Insights Consultant

    1 week ago

    Melbourne, Australia IRI APAC Full time

    **IRI is powered by people** We're a fast paced, tech driven and people focused business. Innovation and entrepreneurism are part of our core DNA. We like to create, and we like to make things happen. Our team is diverse and is made up of Insight and Industry Consulting Analysts, Data Scientists, Product Managers, Solution Architects, and Software...

  • Customer Relationship Officer

    1 day ago

    Melbourne, Australia STUDYNET PTY LTD Full time

    **Position**: Customer Relationsip Officer(Sales) -Immediate start **Job Type**:Full-time **STUDYNET Pty Ltd** is an International Education and Migration consulting company, specializing in providing online and face-to-face educational and professional information and services for potential students or professionals individuals from across the...

  • Customer Services Consultant

    10 hours ago

    Melbourne, Victoria, Australia Essity Full time

    Join to apply for the Customer Services Consultant role at Essity2 days ago Be among the first 25 applicantsJoin to apply for the Customer Services Consultant role at EssityGet AI-powered advice on this job and more exclusive features.Fixed Term Contract to 31 December 2026At Essity, we are committed to providing care, comfort, and confidence for our...