Customer Relationship Consultant

5 days ago

Melbourne, Australia ME Bank Full time

**About the role**

This role is responsible for retaining our home loan customers who have expressed that they want to leave ME. Leads are passed on through our inbound first contact teams, and you’ll also be making outbound calls to customers to follow up on offers and customer requests.

You’ll also identify and ask questions and provide options around our other home loan products, to help our customers in growing their portfolio while identifying opportunities to assist them to achieve their financial goals. Working in a close-knit team within a values-based organisation, this gives you the opportunity to voice and share your ideas with the rest of your teammates, while you work autonomously while still being part of an engaged team.

**About you**

First and foremost, you are a retention consultant extraordinaire, and have previous retention experience (ideally within banking), or you have a deep understanding of home loans and the banking landscape. Secondly, you’re a top-notch negotiator, someone who can handle objections with the greatest of ease - you know what you have to do in order to seal the deal.

Finally, you are passionate, motivated and have great communication skills - you really enjoy providing a high level of customer service at all times. With your passion for sales and retention, combined with your positive upbeat attitude and strong attention to detail, you’re excited about jumping ship and embarking on a new career with ME.

**About ME**

ME was created to be different - with a core purpose to help all Australians get ahead - regardless of gender or identity, sexuality, ethnicity, religion or disability.

**Perk ME up**

You’ll get the following financial, health and fun perks when you join the team:

- Covid-safe working from home options
- 4U Extras portal (discounts and cashback on 100s of items including cinemas, shopping and gym memberships
- 10% Myki discount
- Purchased Leave programme
- Internal wellness programme (Mindfully ME)
- Professional education through LinkedIn Learning
- Novated Leasing
- Flu Vaccination
- Financial education (To help you manage your money smarter)
- ProudlyME (our LGBTI network) and Women at ME affinity groups

**I was born to play this role**
- Please note: To be considered for this role, you must be an Australian Permanent Resident, an Australian Citizen or hold a Valid Working Permit._

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