Relationship Sales Consultant

Job Description
- Relationship Sales Consultant

ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe’s leading payment technology company, Worldline.

We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 52,000 Australian businesses. Since then we’ve built a new modern technology platform to enable an exciting roadmap of products and solutions that we began launching in Australia in 2023 and continues to develop.

**What’s it like to work with us?** We bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our 300 strong team.

It’s an exciting time to be part of our growing team. Find out more about ANZ Worldline Payment Solutions here.

**The Opportunity**

As a Relationship Sales Specialist, you will play a key role in managing the entire relationship with our existing customers. This role requires a careful balance between active sales efforts and strategic customer retention. By overseeing all aspects of customer interactions from beginning to end, you will be essential in improving customer satisfaction, building lasting loyalty, and driving the overall improvements to customer satisfaction within our organization.

**R**e**s**pon**s**i**b**i**l**i**ties**:

- Engage directly with customers to handle inquiries ranging from simple questions to complex pricing negotiations and competitor scenarios.
- Seamlessly integrate the sales and retention skills into a unified force capable of handling a range of simple to complex customer requirements.
- Contribute to initiatives aimed at preventing attrition and improving customer loyalty by analysing existing customer data and identifying key risk factors for potential loss.
- Engage in ongoing customer interactions, including contract generation, online MEF processing, and handling closure requests, to foster long-term loyalty.
- Manage cross-sell opportunities and take charge of additional product sales, with focus on revenue growth within the existing customer space.
- Maintain an organized and updated database using CRM tools to ensure efficient tracking and management of customer engagement records.
- Collaborate with cross-functional teams like Marketing, Product, Risk, and Onboarding to optimize customer experiences and achieve set organizational goals.

**Ke**y**R**equ**i**r**e**m**e**n**t**s**:

- Proven track record in customer service and sales within the fintech or merchant services industry.
- Strong analytical skills to evaluate customer data and deliver solutions based on actionable insights.
- Experience in managing complex customer scenarios and negotiations.
- High proficiency in CRM platforms and effective management of sales and customer retention pipelines.
- Ability to adapt quickly to a dynamic environment, embracing and implementing change as required to increase effectiveness.
- Dedication to a customer-centric approach, ensuring all customer interactions are handled with professionalism and empathy.

**C**o**mp**e**t**enc**i**e**s**:

- Excellent communication skills with an ability to engage and influence customers and internal teams effectively.
- Strategic thinking with strengths in both tactical sales and long-term customer relationship management.
- Strong leadership presence, capable of driving team unity and performance towards common goals.
- Initiative and responsibility, taking ownership of customer issues and proactively steering the team towards solutions.
- Agile and capable to swiftly adjust strategies and operations to align with evolving business and customer needs.

**Benefits**:
At Worldline we work in a flexible environment that empowers you to learn, grow and accelerate your career. You’ll have access a great mix of benefits, including:

- A range of health and wellbeing discounts for gym, nutrition, sporting gear
- Learning and development opportunities to build your skills
- Additional Leave options to support families, work in the community or take a career break. You’ll also earn loyalty leave for your tenure.
- Monthly in person and virtual social events
- Volunteering leave to support CSR activities
- Plus other perks and benefits (e.g. novated leasing options).

We have modern offices and services to support our people including a parent’s room, prayer room, and end of trip facilities. We also provide EAP services including financial counselling to support managers, employees and their families.

**Shape the evolution**:
We are on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with c