Customer Relationship Professional

The Customer Service Management department ensures running, execution and delivery of the Service Contracts and Customer Relationship Management for our Service Contracts customers. The department has an open and informal culture, where commitment, team work, good communication and collaboration are key to our success. You will have the opportunity to work in an exciting industry and in a team of highly motivated and skilled employees.

This role, Customer Relationship Professional, will suit a mid-senior level profile with 5+ years of demonstrated experience in customer relationship management and account management.

**Responsibilities**
- Secure and maintain world class customer relationships, resulting in increased customer satisfaction and renewal of service contracts
- Be the customer's primary contact for commercial and contractual issues in Vestas when a turbine is under an operation and maintenance (O&M) contract
- Resolving customer issues, providing contractual and commercial support
- Identify additional sales opportunities and provide service sales department with accurate information about customer interests, also sales of aftermarket services
- Own the contract; making sure that Vestas deliver according to the contract and contracts are renewed
- Liaise with customers to ensure all contract fees are paid on time, be part of relevant Key Account cross functional team as necessary

**Qualifications**
- Familiarity with wind turbines or complex rotating machinery, plant, processes or systems would be beneficial
- You should be structured and accurate and possess great communications skills both written and oral and be comfortable communicating with customer's management teams
- Pay attention to detail, stay focused, prioritize your tasks and keep the overview even during hectic periods
- You should be thoroughly familiar with Microsoft Office package, Excel, Power Point and SAP skills are beneficial. You should have a desire to learn and develop others tools you will use in your job on a day to day basis

**Competencies**
- Keen on business improvement and project management
- Interest in business improvement and project management
- Customer oriented approach
- Communication and claim handling skills
- Good communication skills

**What we offer**
- We offer the chance to join the global leader in sustainable energy solutions, with the training and development to match. Every day will be different, and you will get to work with some of the industry’s most highly skilled and experienced colleagues both locally and across the globe.
- We recognise that as well as providing you with a challenging and varied work environment, we must also provide a rewards package to match. That is why, in addition to a competitive salary, working for Vestas comes hand-in-hand with an attractive benefits package.
- You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is always prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry.

**Additional information**

**Our Benefits**
- Join the World's Leading Wind Energy Solutions Provider
- Excellent Career Development opportunities both Nationally and Globally
- A workplace that embraces Diversity and Inclusion
- Flexible workplace arrangements
- 13 weeks Paid Primary Carers Leave
- 3 weeks Paid Secondary Carers Leave
- Employee Assistance Program

**BEWARE - RECRUITMENT FRAUD**

**About Vestas**
Vestas is the energy industry’s global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field.
With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity.