Chief Operating Officer

Be part of making a meaningful difference to those less fortunate
- Operational management of a fast-growing tech business
- The role presents many avenues to have significant business impact

**Benefits**:
Nightingale’s number one value is caring for our people. We pride ourselves on ensuring that our team members are well supported and their contributions valued. All of our people are considered a vital part of our growing team and rewarded accordingly. Our culture is positive and supportive and our staff turnover virtually zero. Our team is well remunerated and their work recognized.

**About the Company**:
Nightingale software provides our highly regarded enterprise-grade, ERP solution to customers (both for-profit and not-for profit) whose primary services are delivering consumer-directed care. Our team is focused on delighting our customers and is committed to mutually beneficial and long-term partnerships with our customers.

As a company, we have assisted many organisations and businesses to expand, adapt, develop, and continue to create social value in the community.

Nightingale software continues to grow very quickly, and we recognise that our people are our most valuable asset in supporting that growth and our customer’s success. We value our staff’s input and look to engage meaningfully with them to realise our customer’s and our staff’s full potential. We communicate openly, honestly, and positively and encourage and reward truth-telling and taking initiative. We’re collaborative and respectful and promote a healthy work-life balance.

**About the Role**:
Our team is continuing to grow as is the complexity of our software offering and the quality expectations of our service delivery from our customers. We now require the level of strategic management of the operational teams that necessitates the Chief Operating Officer position. Key areas of focus for this role are:

- Manage the day-to-day operations of the Company - with particular focus on the areas which report to the COO (Customer Success Team & Contracts) and coordinating with the Software Development and Technical Team
- Ensure efficient coordination and cooperation between these teams and decide on priorities and allocation of work between teams
- Implement Company Strategy for the areas which report to the COO.

The ultimate goal of this role is to ensure the users of our software have the best possible experience and maximise their utility from the system. This is key to enabling them to be more sustainable and to deliver to their aged, disabled or in other ways challenged clients to live better lives.

**About You**:
We are looking for someone who is;
- Experienced and confident in working with and servicing larger scale customer organisations
- Motivated by delivering positive customer outcomes and can empathise with customers
- Proactive in creating and implementing solutions to customer problems
- Resourceful, good with time management, always meets their commitments, and
- Most of all, is a great communicator

**Essential Criteria**:

- Leadership experience, with the ability to organise and lead a diverse range of resources to deliver value outcomes effectively and efficiently
- A solid understanding of service management principles, including knowledge of ITIL, as well as software development methods and project management methodologies, such as PMBOK/PRINCE2
- Experience with service delivery governance practices, cyber security, and risk and compliance requirements in a technology context
- Aware of contemporary delivery practices (eg. devops, agile)

**Applications and Enquiries