Customer Service Representative

6 days ago

Sydney, Australia Visy Full time

**Job no**: 40004714
**Work type**: Full Time
**Location**: Sydney - West
- Convenient Eastern Creek Location in a Modern Office
- Exciting Newly Created Role in a Growing Global Business Division
- Enjoy Great Working Hours for a Better Work-Life Balance

Visy is powering the circular economy, by providing sustainable, digitally advanced supply chain solutions. We combine our substantial volume, footprint and infrastructure - rooted in our 75 years of manufacturing experience, to provide customized logistics solutions to the industrial, beverage and consumer goods sectors. Offering a range of logistics services from warehousing, contract logistics, linehaul, intermodal transport, global freight forwarding and bulk logistics, we do logistics differently.

**What you will do**:

- Ensure smooth execution of end-to-end shipment lifecycle
- Act as a point of contact for general inquiries regarding quotes, bookings, new orders, and status updates
- Arrange new customer onboarding process to be coordinated with sales
- Maintain and build strong internal and external relationships as well as new and existing customers
- Communicate and inform all relevant parties of changes, delays to orders, shipment status, and expectations
- Ensure timely receipt of shipping documents, processed goods, and billing information
- Ensure rates, profit, and margins are aligned with business expectations
- Maintain accurate records through CargoWise and internal database systems
- Wider administrative duties, including the preparation and management of reports, data entry, and system integrity

**What You Will Bring**:

- Proven experience in Freight Forwarding industry or International Freight operations is a must
- Previous Customer Service experience in Air & Sea Freight
- Proficiency in CargoWise, and TMS Software
- Strong Excel knowledge (Pivot tables/Formulas)
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Strong organizational skills and attention to detail
- Analytical and data driven mindset

**What you’ll love when you join us**:

- **Sustainability**: Contribute to sustainability initiatives that make a difference.
- **Supportive Environment**: Be part of a team that values safety, respect, and collaboration.
- **Career Growth**: Opportunities for further training and career advancement within the company
- **Work life Balance**: Enjoy great hours to help you balance your professional and personal life
- Ready to make a difference? and be a key player in shaping our future_

**You will be required to meet Visy’s employment criteria which will include a criminal history check**

**Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.**

**Advertised**: 01 Oct 2024 AUS Eastern Standard Time
**Applications close**: 31 Oct 2024 AUS Eastern Daylight Time

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