CRM Marketing Specialist

**ABOUT INNOCEAN**

Innocean are the biggest agency you’ve never heard of. With 31 offices and more than 3000 employees in 21 countries. We’re the fastest growing agency network in the world.

Opening doors in Australia in 2008 with two foundation clients; Hyundai and Kia. Since 2020 the Sydney business has been on a mission to diversify our roster which now includes FMCG, NGO, Medical, Tourism and Technology brands, not to mention our own Gender Equality not for profit division called Fck the Cupcakes. We’re a proud and ambitious group of over 50 creatives, strategists, account people, technologists, analysts, and producers who work together in a flat and collaborative environment. Building creative solutions across all touch points on a consumer’s journey with a brand.

We’re proudly Korean, uniquely Australian; striving to create a culture that embraces a Korean concept called ‘Jeong’. An ineffable but mutually warm feeling of attachment between people who share a relationship and common purpose.

This feeling of connection underpins everything we do. It’s how we create bonds between brands and consumers, and between us and our clients. Think of us as an extension of the marketing team. One with strategic, creative and CX capabilities to deliver work that connects across multiple platforms, driving acquisition and retention.

**ABOUT THE ROLE**

The CRM Marketing Specialist will have hands-on experience developing across our client’s CRM platform. They will create personalised, dynamic messages and landing pages, and are fluent in Marketing Cloud scripting languages. They’re also experienced in advanced segmentation, reporting and analytics, and data configuration.

You will also work closely with our CX strategist, supporting on CX initiatives to deliver customer-centric solutions to pain-points.

**RESPONSIBILITIES**

**Skillset**

**Client Management**
- Actively participates in client meetings confidently presenting ideas, insights and strategy in simple, actionable ways.
- Builds and nurtures effective relationships with clients

**ABOUT YOU**

**Qualifications**
- A firm grounding in Salesforce Marketing Cloud and a bachelor’s degree in marketing is preferred; but not required
- Salesforce Marketing Cloud accreditation is preferred, but not required.

**Knowledge, Skills & Experience**
- A good communicator, who is able to take complexity and communicate it in a clear, concise, and logical manner - breaking down complexity into simple solutions or ideas.
- Comfortable presenting work to different seniority levels and stakeholders
- Understands business, commercial, and technical issues that may impact the customer’s requirements
- Flexibility to adapt your ideas to meet client expectations and take on feedback
- Exceptional time management skills, with demonstrated experience in meeting tight deadlines without compromising on work quality
- Strong skills with software such as Google Docs, Excel and Microsoft Word
- Flexible approach to work, demonstrating resilience and ability to rapidly adapt to change

There are a whole range of reasons you would consider working for us, check out some of the reasons below:

- Competitive salary.
- Individual Professional development with regular appraisals, 360 feedback and training.
- Hybrid working.
- Client sponsored benefits.
- Progressive parental leave policies.
- Floating leave policies.
- Pet friendly environment.

**Summary of role requirements**:

- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Wednesday: Morning, Afternoon
- Thursday: Morning, Afternoon
- Friday: Morning, Afternoon
- 2-3 years of relevant work experience required for this role
- Working rights required for this role

**Job Types**: Full-time, Permanent

Pay: $90,000.00 - $110,000.00 per year

**Benefits**:

- Employee discount
- Free food
- Maternity leave
- Parental leave
- Professional development assistance
- Work from home

Schedule:

- 8 hour shift

Work Location: Hybrid remote in Darlinghurst, NSW 2010