Customer Bookings Officer Interpreting Services

7 days ago

Parramatta, Australia Deaf Connect Full time

**Job Type**:
Interpreting
**Hours**:
Full time
**Location**:
Parramatta, NSW
**Pay**:
$33.41 - $36.46 p/hour + salary packaging + 11.5% super
**Applications Close**:
18 October 2024
Permanent, Full-time position
available
Fantastic salary packaging opportunities (increased take home pay)
Supportive and Inclusive Team Environment working for leading NFP organisation
About Us
Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.
Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.
**We offer an attractive benefits program including**:
Salary packaging, enabling you to make huge savings on tax and maximise your pay
Flexibility regarding working arrangements 
Discount membership to gyms and facilities throughout Australia
Free annual flu vaccinations
Free comprehensive online learning portal 
Free financial wellness support through our default super fund 
About The Role
Deaf Connect is looking for
a
Customer Bookings
Office
r
to
provide high quality customer service and interpreter booking services.
As a friendly face in our team, the Customer Bookings Officer (Internally known as Customer Bookings Officer), you’ll be the driving force behind ensuring that our Deaf, Deafblind and Hard of Hearing customers receive the highest standard of service. Your main responsibility will be to deliver high quality customer service.
With every day being a fast-paced adventure, you’ll adhere to established processes, ensuring the timely and accurate administration of interpreter bookings.
**Main responsibilities of the role include**:
Allocate interpreter requests to permanent and casual interpreters
Liaise and negotiate with customers as to the timing of appointments
Provide advice, education and instruction on interpreter booking procedures to new clients
About You
Demonstrated highly developed administrative, organisational and time management skills
Highly developed engagement and communication skills which demonstrate an ability to liaise with staff and customers
Proven ability to meet targets and deadlines and juggle competing priorities
Ability to develop and enhance partnerships with multiple stakeholders
Ability to work autonomously
Positive and flexible attitude.
You should also let us know if you have these other great skills:
Knowledge of the Deaf community, language and culture
Experience or knowledge in the organisation and the interpreting industry
Auslan skills.
**Applications Close**: Friday, 18
th
October 2024
Either a Cover Letter or a link to your Auslan video recording outlining how your skills and experience meet the position requirements as outlined in the position description (no more than 1.5 pages or 5 min Auslan video recording)
An up-to-date resume including your name, contact details, employment history and qualifications. 
If you have further questions about the role, you can contact our friendly People and Culture team on 

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