Customer Support Officer

4 days ago

Parramatta, Australia Alexander Appointments Full time

$32.50- $35 per hour + Super, depending on experience | 38hours per week
- NSW State Government | Hybrid -Parramatta + WFH
- ASAP Start | Estimated 6-month temp assignment, potential to extend
- **$32.50- $35 per hour + Super, depending on experience | 38hours per week**:

- **NSW State Government | Hybrid - Parramatta + WFH**:

- **ASAP Start | Estimated 6-month temp assignment, potential to extend**

**About the Company**
Our large NSW State Government client drives integration and efficiency across long term planning, precincts, housing, property, infrastructure, open space, environment, natural resources including land, water, mining, energy and growing our industries.

**About the Role**
They are currently seeking a professional Customer Support Officer with call centre or bookings & reservations experience to join their growing team in Parramatta + Work from home opportunity. This an estimated 6month temporary assignment, with a potential to extend. This position will work mostly across a rotational roster between 8am-6pm Monday to Friday, with some weekend work required on occasion between 9:30am-5:30pm.

In this rewarding role, you will be undertaking the following duties
- Deliver professional customer service
- Respond to customer enquiries in a high-volume call centre environment
- Facilitate the resolution of customer complaints to ensure customer retention and satisfaction
- Schedule and coordinate bookings of accommodation, camping and tours
- Capture, process and lodge customer information into the database
- Complete financial administration duties including processing transactions
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Adhere to Contact Centre daily and monthly KPI’s

**About You**
To be successful in this great assignment you will have the following
- Demonstrated Call Centre, Tourism & Travel, Hospitality, Hire Car Rentals industry experience
- Experience in Salesforce or similar booking management systems
- Professional, Resilient and confident with a customer service delivery focus
- Impeccable communication skills, both verbal and written
- Solid analytical, conflict resolution and problem-solving skills
- Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
- Flexible to work Monday to Friday with the occasional weekends
- Strong computer literacy and proficiency with MS Office suite
- Fully COVID vaccinated or medically exempt
- Ability to commence and commit to the duration of the assignment

**How to Apply**
**Only suitable applicants will be contacted**.

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