Donor Service Consultant

1 day ago

Adelaide, South Australia Australian Red Cross Lifeblood Full time $64,612 - $100,000 per year

Company description:

At Lifeblood, our purpose is simple: to give life.

Job description:

  • Be part of a team where every call makes a difference
  • Full-time opportunities, based in Adelaide
  • $64,612 + penalties (if applicable) + superannuation + salary packaging

Discover life-giving possibilities

Lifeblood offers more than just a job it's an opportunity to make a real impact. As an organization, our purpose is simple: life-giving donations, creating life-changing outcomes. Join us, and let's build a fulfilling career together at Lifeblood.

About the Role

Our National Contact Centre is looking for passionate Donor Service Consultants to join our team. In this role, you'll provide heartfelt service, encouraging donors to make life-saving blood and plasma donations, through a mix of outbound and inbound calls.

To succeed in this role, you'll need to bring:

  • A donor-centric approach with experience in fast-paced environments.
  • Excellent interpersonal and communication skills.
  • A collaborative attitude and the ability to foster a positive team culture.
  • Strong attention to detail and a quick ability to learn new processes and systems.
  • A commitment to privacy, quality, and excellence in every interaction.
  • A proactive approach to problem-solving, with a focus on understanding and meeting donor needs.
  • Flexibility and resilience in a dynamic work environment.
  • A passion for continuous learning and exceeding KPIs.

Training and Rostering

  • Training: 4-week in-office program (8:30am-4:30pm), followed by 4-5 weeks of in-office consolidation.
  • Flexible Work: After training, hybrid work-from-home arrangements are available for added flexibility.
  • Rostering: The role involves a 12-week rotating roster, Monday to Friday, between 7am and 7pm, with one Saturday per rotation.

Thrive in a diverse culture that cares for your wellbeing

We take pride in our diverse and inclusive environment, fostering a place where everyone can achieve their best. Your wellbeing is our priority, and we express gratitude and care for one another. Joining the Lifeblood team comes with perks:

  • 4 Weeks Paid Training: Start strong with full-time, hands-on training.
  • Hybrid Work: Flexibility to work from home and the office.
  • Salary Packaging: Package up to $15,900 in living expenses and $2,650 in meal entertainment with Maxxia
  • Buy Extra Leave: Take control of your time off by purchasing additional annual leave.
  • Discounted Health Cover: Access exclusive discounts on private health insurance.
  • Gym & Pool Access: Get discounted access to 1,430+ gyms and pools nationwide.
  • Employee Assistance Program: 24/7 confidential support for your health and wellbeing.
  • Exclusive Discounts: Save on shopping, travel, entertainment, and more.

Next steps

As a 2025 Circle Back Initiative Employer, we commit to responding to every applicant. You'll hear from us with an outcome after your application has been reviewed and assessed. If shortlisted, you'll first complete a short audio interview. Successful candidates will then be invited to a Talent Discovery Session for a deeper look into the role and to showcase their strengths.

Applications close on the 2nd of October, with our Talent Discovery Sessions scheduled between the 14th and 15th of October. Successful applicants will commence their Lifeblood Journey on Monday 17th November 2025.

**Please note we cannot accept applications sent directly to this email please use the online portal to apply**

This vacancy is being managed directly by Lifeblood's Talent Engagement team. We won't accept candidates from external recruitment agencies on this occasion.

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