Field Quality and Compliance Manager

4 days ago

Melbourne, Australia TheirCare Full time

Travel nationally to drive excellence across OSHC services
- Earn up to $120,000 per annum
- Make a real impact on children, families, and communities

TheirCare was founded in 2017 and since opening our doors, everything we do at TheirCare has been centred around delivering exceptional care focused on children and providing meaningful support for families. We don’t just provide Outside School Hours Care; we exist to enrich the communities we serve.

**About the role**:
At TheirCare, everything we do is grounded in our commitment to enriching communities and supporting every child to thrive. As the Field Quality and Compliance Manager, you will play a key role in upholding the high standards we set across our services. As the Field Quality and Compliance Manager, you will work closely with various departments to ensure we meet and exceed quality benchmarks, regulatory compliance, and business outcomes. In this role you will work with our teams nationally to ensure operational excellence when it comes to Quality and Compliance

This is a full-time opportunity. Earn up to $120,000 (inclusive of travel allowance) per annum dependant on experience.

Please note: This role will require travel nationally on occasion but will be based out of our HQ located in Glen Iris, Melbourne.

**Key responsibilities include;**
- Ensuring strict adherence to all legislative, regulatory, and safety requirements in line with the National Quality Framework and other relevant standards
- Supporting the field teams across all states in managing and responding to incidents, identifying trends, and guiding improvements in training and response
- You will review a range of trend data to identify opportunities for improved practice and take proactive steps to update policies, processes, and procedures across the organisation to reflect the principles of quality and compliance
- Supporting services through Assessment and Rating and other department visits
- Building and maintaining strong, positive relationships with internal support teams and external stakeholders
- Travel nationally to provide ongoing coaching and development in quality and compliance, while also conducting spot checks at services and reporting on key findings to inform continuous improvement initiatives.

**About you**:
To be successful in this role you will;
- Hold a completed ACECQA approved Diploma level qualification or higher.
- Bring proven leadership experience within the School Aged Care sector, including a strong track record of achieving success in areas such as quality assurance, compliance and team development
- Have experience leading a multi-site portfolio, with the ability to build strong, supportive relationships and guide others to success
- Demonstrate a deep understanding of the National Quality Framework and applicable legislation within the OSHC sector
- Hold a current Driver’s Licence, Working with Children Check, or be willing to obtain them for multiple states

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