Quality & Compliance Officer

**The Opportunity**:
Excellent opportunity to join our fast paced and supportive Operations team. We’re seeking a QA & Compliance Officer to embed and ensure adherence to the quality assurance and compliance processes and frameworks including quality monitoring and control programs.

The role will be accountable to the Business Optimisation Manager and can be worked flexibly from home and our Southbank office.

Reasonable requests for part time work will be considered.

**Responsibilities**:

- Investigate and analyse identified compliance issues or process gaps in conjunction with the Regulation and Compliance team and drive improvements, working closely with the broader Operations and Sales teams.
- Ensure regular feedback and reporting - in relation to process quality and compliance measures, assessments, or process gaps, including maintaining records and reports of compliance issues.
- Create and maintain procedures and confirm adherence with the Regulation and Compliance team
- Identify risk areas for potential non-compliance and raise with relevant channel managers and the Regulation and Compliance team
- Monitor, evaluate and report on quality trends and conduct regular quality assessments

**About You**:
To be successful in this role, you will have experience working with sales operations in highly regulated environments and supporting audit activities to ensure compliance and regulatory compliance. You have demonstrated ability to identify, analyse and address compliance issues including recommending change using factual data and/or legislation.

You are action oriented and can hold self and others accountable to meet commitments. Your approach is collaborative, yet you have the courage to step up to address difficult issues, demonstrating resilience whilst being customer focused.

Experience working in the retail energy industry will be well regarded.

**Next Steps**:
All applicants must have unlimited rights to work in Australia.

**About ENGIE Australia & New Zealand**:
ENGIE Australia & New Zealand, a joint venture with Mitsui & Co Ltd, is accelerating the transition to a carbon-neutral economy by providing innovative, sustainable energy solutions to households, businesses, communities and cities.

Our mission is to accelerate and support the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally-friendly solutions.

We have 1,100MW of low-carbon generation capacity and more than 2,000MW of renewable energy under development. Our retail business, Simply Energy, has more than 700,000 customer accounts around Australia.

We’re also delivering sustainability solutions to cities, precincts and universities through our ENGIE Net Zero Energy Solutions team.

ENGIE’s trading arm, Global Energy Management (GEM) provides long-energy supply agreements, energy trading, risk management and asset management services to business customers across the ENGIE ANZ portfolio.

Our Business Units

Thermal & Supply
- Simply Energy is one of Australia’s fastest growing energy retailers, with more than 750,000 electricity and gas customer accounts in Victoria, South Australia, New South Wales, Western Australia, The Australian Capital Territory and Queensland.
- 1,000MW of low-carbon generation capacity located in South Australia
- The Hazelwood Rehabilitation Project is a dedicated business stream leading the safe, stable and sustainable rehabilitation of the former Hazelwood Power Station and Mine, which ceased operation in 2017

Renewables
- Development, operation and maintenance of large-scale assets - predominantly in wind, solar and industrial-scale battery storage - as well as integrating hydrogen as an alternative energy source.

Energy Solutions
- ENGIE Net Zero Energy Solutions builds long-term partnerships that deliver net zero outcomes for communities.
- By integrating infrastructure, technology and services, we design, build and operate environmentally-friendly solutions, such as Green Mobility and energy storage, that support and accelerate the transition to a carbon-neutral economy.

Global Energy Management & Sales (GEMS)
- GEMS has 20 years’ presence in energy markets worldwide and offers services including risk management solutions, market access, asset management and optimisation, gas off-take, investment services, physical supply and logistics management, economic research, market analysis and M&A facilitation for energy producers.
- GEMS tailors solutions, such as PPAs, to the specific needs of corporate clients, with a strong focus on decarbonation and decentralisation, matching our clients’ growing needs to lower their carbon footprint and source greener energy with those of renewable asset owners.