Admin Assistant for Repair/rma Division

7 days ago


Brunswick, Australia DJI STORE PTY LTD Full time

**Job Overview**:
Join our dynamic Repair/RMA team as an Admin Assistant and be part of an exciting role managing RMA cases. You will assist in job creation, the logistics of RMA cases, and liaising with manufacturers to submit cases. This role offers hands-on learning, including the operation of our in-house system and **SAP Business One**, as well as technical support and customer service training.

**Key Responsibilities**:

- Assist with the creation and management of RMA jobs in the system.
- Oversee the logistics of RMA cases, from initial submission to final resolution.
- Liaise with manufacturers for RMA case submissions and follow-ups.
- Learn to navigate our in-house system and **SAP Business One**:

- Provide support to the RMA team with daily administrative tasks.
- Offer customer service support and help resolve RMA-related inquiries.
- Be trained on how drones work and even learn how to fly them

**What We Offer**:

- **Exciting work environment**: Work alongside our expert RMA team.
- **Learning opportunities**: Hands-on training with drones and customer service skills.
- **Employee benefits**: Free lunch provided, onsite car parking, and staff discounts.

**Skills & Qualifications**:

- Strong organizational skills and attention to detail.
- Excellent communication and customer service abilities.
- Eagerness to learn technical systems and processes.
- Previous experience in admin roles or customer support is a plus but not required.

**Why Join Us?**

This role offers a fun and exciting opportunity to learn new skills while working with cutting-edge technology like drones. With a supportive team environment and great benefits, you’ll have the chance to grow and develop your expertise in both technical and administrative fields.

Pay: $48,000.00 - $60,000.00 per year

Work Location: In person



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