Customer Care Specialist
5 days ago
What we are looking for
- Partner with our customers to effectively resolve customer issues through different communication channels
- Develop best practices for recurring problems, together with your team
- Collaborate within and outside of your team to support broader business objectives
- Support our sales and business development team
- Contribute to knowledge management by creating technical articles and work arounds
- Advise the customer about our product with their business requirements in mind
- Ensure the satisfaction of our customers
What you bring to the table
- Successfully completed studies or training in the IT field
- Interest in technical topics and expertise in at least one operating system (Windows, macOS, Linux)
- Understanding or experience with REST API is a big plus
- Distinct customer and service orientation and understanding of the customer point of view
- Fluent in English with strong communication skills, any additional languages (Japanese, Korean, Thai, and German) are a plus
- Positive problem-solving attitude and a hands-on mentality
- We also give career starters and jumpers a chance
What we offer
- Ambitious and self-driven culture
- Generous leave entitlements
- Personal and professional development focus and room for creative ideas
- Fun place to work where everyone is valued
- The position is based in Melbourne, in a Co-working office environment
**Job Types**: Full-time, Internship
**Salary**: $4,600.00 - $5,600.00 per month
**Benefits**:
- Referral program
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Annual bonus
Application Question(s):
- Working experinece in IT / software industry
- Do you require work visa to work in Melbourne?
**Education**:
- Bachelor Degree (preferred)
**Experience**:
- IT support: 1 year (preferred)
Work Authorisation:
- Australia (required)
-
Care for Customer Specialist
5 days ago
Docklands, Australia ANZ Banking Group Full time**Req ID**: 95051 **Department**: National Business Centre **Division**: Australia Commercial **Location**: Docklands About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Kick start a new career and work more sociable...
-
Rostering Specialist
1 week ago
Docklands, Australia Extend After School Care Full timeDescription Programs Implementation Manager (Rostering Specialist) **Location**: Docklands, VIC. **Salary**: $70,000 plus Superannuation. We offer Outside School Hours Care (OSHC) across Australia. We are seeking a proactive and motivated professional to join our Programs Implementation Team as part of our Human Resources Team. Interview and hire Educators...
-
Customer Engagement Specialist
2 weeks ago
Docklands, Australia ANZ Banking Group Full time**Req ID**: 85062 **Department**: National Business Centre **Division**: Australia Commercial **Location**: Docklands About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role The purpose of this role is to connect...
-
Customer Experience Specialist
2 weeks ago
Docklands, Victoria, Australia AGL Energy Full time $80,000 - $120,000 per yearJoin the change. Electrify your futureWe've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we'd like you to join us.Whether you're on-site, in the office, or somewhere in between, you'll find...
-
Customer Experience Specialist
1 week ago
Docklands, Australia AGL Energy Full timeJoin the change. Electrify your future! We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll...
-
Customer Care, Traineeship
7 days ago
Docklands, Australia 1300 Apprentice Full timeWould you like to work for a large banking institution and become an exceptional customer service expert? Are you passionate about helping people with technology and their banking needs? At 1300apprentice we have an Indigenous identified role within ANZ that is not only rewarding but also enables you to start a career pathway in the banking...
-
Customer Experience Specialist
2 weeks ago
Docklands, Australia Medibank Full time**About ahm** Simple, easy and affordable. That’s our mission for health insurance. We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after...
-
Customer Specialist
7 days ago
Docklands, Australia AGL Energy Full timeJoin the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...
-
Customer Service Officer
5 days ago
Docklands, Australia Extend After School Care Full time**Customer Service Officer** **World Trade Centre, Docklands, VIC** **Salary: $58,000 / Year + Superannuation** The Extend Group is a premium Outside School Hours Care (OSHC) provider, that provides exceptional care for children nationally. An exciting opportunity exists for an enthusiastic Customer Service Officer to join our small tight-knit team,...
-
Content Specialist
1 day ago
Docklands, Australia Australian Pharmaceutical Industries Full time**About The Role** Join our innovative Digital and Data team as we embark on a groundbreaking journey! We are excited to introduce the inaugural role of a Content Specialist. The content specialist will play a crucial role in the successful migration of content during the replatforming of our B2B website. As the Content Specialist, you will take ownership...