Customer Care, Traineeship

6 days ago

Docklands, Australia 1300 Apprentice Full time

Would you like to work for a large banking institution and become an exceptional customer service expert?

Are you passionate about helping people with technology and their banking needs?

At 1300apprentice we have an Indigenous identified role within ANZ that is not only rewarding but also enables you to start a career pathway in the banking industry.

**About ANZ**

Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

ANZ recognises the value of an inclusive and diverse work environment and takes pride in the diversity of our people.

As a Customer Care Officer you will deliver a great on boarding experience to drive customer engagement. You will ensure customers activate (access and use) their recently opened commercial products, check for other cross-sell opportunities and educate customers on Small Business value adds.

**Your duties and responsibilities include**:

- Checking the product is set up correctly, it’s the right product and they have access to it in the way they want to (hygiene)
- Check (and resolve) the customers banking product is correctly set up and is suitable for their needs
- Educating customers about their new/existing products, ensuring the customer has a clear understanding on how to use the product, its features and its rates/fees
- Ensuring the customer has access to their new products in the way they want to including
- Provide feedback to acquisition channels to improve the onboarding process
- Providing excellent customer service, support and care
- Identify and respond to customer concerns and needs,
- Assist customers with products and services and educate them on easy ways to bank
- Support vulnerable people
- Support and contribute to the ANZ team
- Deal with difficult situations, communicate effectively and use business systems

To grow and be successful in this role, you will ideally bring the following:

- Role models a strong customer focus with experience
- Ability to multi-task, highly adaptable to change and ambiguity
- Proactive, shows initiative, willing to learn
- Have empathy, and a caring and helpful nature
- Ability to deal with difficult customers
- Excellent time management skills

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