Warranty Administration Officer

2 days ago

Derrimut, Australia Beaumont Tiles Full time

**Become part of the growth & expansion at Beaumont Tiles**
- ** Join our Installations team at Derrimut**:

- ** Full-time position with an attractive salary package**:

- ** Tile and Hard flooring industry leader within the Wesfarmers/ Bunnings group**

**ROLE**

Reporting to the Installation & Warranty Manager, the role of the Warranty Administrator is to provide accurate and timely administrative processes for the Warranty Team with a high level of customer service and accuracy, in line with builder and organisational expectations.

Your day-to-day will also include:

- Develop & utilise product knowledge of the range of hard floorings and their installation processes.
- Action incoming warranty inspection requests by booking site inspections, warranty rectifications and repairs.
- Communicate and book warranty inspections effectively using clear, professional written and verbal means, with homeowners, building supervisors, installers, inspectors and other trades.
- Assess inspection reports and provide appropriate and accurate advice and escalate any technical issues to the Field Service Manager
- Organise inspection reports and provide quotes for sign-off by the Field Service Manager
- Create and process purchase orders and book and print jobs to the warehouse in an accurate and timely manner.
- Effectively communicate and follow up regarding the status of warranty jobs with supervisors, homeowners and installers in an efficient & timely manner.
- Answer incoming calls as required and action or escalate

**YOU**
To be successful in this role you will possess:

- Intermediate level of technical flooring installation knowledge
- Strong written and oral communication skills
- Strong time management skills, with the ability to prioritise tasks based on month-end deadlines
- Experience in using Autodesk Design review
- Friendly and engaging while being professional and genuine

**OUR CULTURE**

At Beaumont Tiles, we believe that creating a culture of belonging and inclusivity is crucial to our success, and we strive to reflect the diversity of our local communities in our workforce. At the same time, we recognise that people are more than their roles and titles. We want everyone to feel included, secure to explore areas they feel passionate about, and empowered to develop their full potential.

**THE PERKS**
- Be part of a market leader and nationally recognised company
- Attractive remuneration packages
- Employee assistance program (EAP)
- Training and development opportunities
- Exclusive employee discounts
- Fun and collaborative work environment

**ABOUT US**

**HOW TO APPLY

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