Customer Service Delivery Manager

2 weeks ago

Sydney, Australia Beaumont People Full time

Customer Service Delivery Manager
- NFP Membership Organisation
- Full-Time, 12-month Fixed-Term Contract
- Sydney CBD NSW 2000
- Competitive salary on offer

**About the Organisation**
This organisation is a highly desirable and prestigious not-for-profit, professional membership organisation which is recognised as a leader in world-class governance training and development.

**About the Role**
As the Customer Service Delivery Manager, you will ensure the effective implementation and smooth delivery of member, course, and office services to internal and external customers. This position holds the responsibility of managing the customer service relationship with its members, clients and stakeholders.

This role is an integral part of a high-performance management team, working towards maintaining excellent customer satisfaction and service standards across a national team.

**About the Person**
You will be a dedicated Customer Service Manager and transformational leader with experience leading dynamic teams. You will have high stakeholder management and engagement skills and exceptional written and verbal communication.

We are looking for a leader with a passion for building and developing a team and being a proactive and creative problem solver who can work under pressure and manage multiple competing priorities. You will be driven to continually drive the customer service experience for members and clients and strive for organisational success.

**Duties include but are not limited to**:

- Oversee day-to-day operations of the organisation including concierge, office services & educational program delivery.
- Recruit, develop and provide support to a high-performing national team.
- Drive customer service excellence, taking ownership of customer issues and escalations following best practices.
- Continually develop & implement new policies, standards, and procedures.
- Manage and provide support to five direct reports.
- Manage financial budgets and targets.
- Provide support to the national team and other departments as required to deliver organisational initiatives.

**To be successful you will have**:

- Experience in leading & managing customer service teams.
- Ability to deliver and inspire a high level of customer service and satisfaction in driving organisational outcomes.
- Strong organisation and time management skills, with the ability to work under pressure and manage multiple competing deadlines.
- High level of written and verbal communication skills
- Strong interpersonal skills and the ability to engage with all levels of internal & external stakeholders.
- Eagerness for a challenge and open to change
- Be highly flexible, adaptable and a creative problem solver.

This a great opportunity for a motivated and committed customer service manager who has a strong desire to guide a national team, foster organisational success, and elevate customer satisfaction.

We welcome individuals with transformational leadership qualities to apply

If you feel your experience aligns with the above criteria...
**Please APPLY NOW

  • Program Delivery Manager

    5 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Program Delivery Manager** - ** Full Time (35hpw) Permanent**: - ** Salary Range $149,739 - $173,174pa + super** - ** Location flexible across Revenue NSW offices with hybrid working** We have an exciting opportunity as a Program Delivery Manager working with the Fines and Debt Program Office Manager, and Director Optimisation and Project Delivery. You...

  • Senior Manager Delivery

    7 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $120,000 - $180,000 per year

    Senior Delivery ManagerNSW Government Digital Channels Temporary role until 30 September 2026 (with possible option for extension)Salary and Grade: 11/12Location: Primary location McKell, Sydney 2000Mandatory skills: Website migration with Drupal 10, Scale Agile Framework (SAFe), JiraLead and manage delivery team/s to successful milestones and outcomesMake...

  • Delivery Manager

    2 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Delivery Manager - NSW Design System** - ** **Role type: Full-time, Ongoing/Permanent opportunity - Salary: Clerk Grade 11/12 - the package includes a base salary starting at $134,411 - $155,445 plus employer’s contribution to superannuation and annual leave loading. - The Department of Customer Service offers flexible work arrangements, the team attends...

  • Delivery Manager

    4 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    The State Insurance Regulatory Authority (SIRA) is looking for a Delivery Manager for the Customer, Data and Delivery Division to join our team! **Benefits** - Fantastic 6-month temporary clerk grade 11/12 Opportunity. - Salary range: $134,411 - $155,445+ super, commensurate with experience. - Genuinely flexible working arrangements. - State of the art...

  • Delivery Manager/Domain Administrator

    7 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $149,739 - $173,174 per year

    12 months temporary full-time roleDCS Clerk Grade 11/12 ($149,739 to $173,174 base salary per annum + super)Location: McKell, Sydney (Hybrid flexible working options available)About the role: This role sits within our Technology and Operations Directorate and will report to the Associate Director of Technology and Operations. You will be responsible for the...

  • Delivery Officer

    3 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $125,720 per year

    Employment Type: Temporary full-time opportunity until August Grade: DCS Clerk Grade 7/8 Salary Range: 113,574 - $125,720 p.a. base salary dependent on experience, plus 12% superannuation Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) The opportunity ...

  • Senior Delivery Lead

    3 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Delivery Lead - NSW Data Analytics Centre (DAC)Clerk Grade:9/10Annual Salary Range:$129,464 - $142,665 + superannuationEmployment Type:Temporary (until 30/06/2026), Full-timeLocation:McKell - Haymarket, Sydney / HybridPlay an influential role in the delivery of high-profile projectsSupport a variety of outcomes across NSW GovernmentWorking with...

  • Manager Systems

    5 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager Systems & Support Services, Office of the Independent Review Officer** **Clerk Grade**:11/12 **Annual Salary Range**:$149,739 - $173,174 + superannuation **Employment Type**:Temporary (12 months), Full-time **Location**:Darlinghurst, Sydney **The organisation** The IRO is an independent statutory office established under the Personal Injury...

  • Manager, Service Operations

    7 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager, Service Operations** **Grade 11/12, Ongoing** **About this role** As the Manager, Service Operations you will be responsible for overseeing a multi-disciplinary team whilst leading and managing IT incident management and service request activities and processes. You can see the bigger picture within our large and complex Organisation to ensure...

  • Technology Delivery Manager

    2 weeks ago

    Sydney, Australia Delivery Centric Technologies Full time

    Hi Everyone, We have Openings for Technology Delivery Manager - RAN Job Title - Technology Delivery Manager - RAN Skill Set - RAN infrastructure,managing 3G ,4G and 5G software and maintenance packages, hardware, and IBC systems. Exp - 8 - 20 Yrs Location - Sydney **Job Description**: - Degree in Telecommunications Engineering, Information Technology,...