Ict Analyst

2 days ago

Melbourne City Centre, Australia Department of Premier & Cabinet Full time

An exciting opportunity exists for a talented individual to join the Operations and Business Technology Branch, as ICT Analyst at the Department of Government Services.
Reporting to the Manager, Infrastructure and Service Delivery, the ICT Analyst works to resolve all incident and service requests raised by staff across the department.
The responsibilities of the Operations and Business Technology Branch (OBT) include developing strategies and providing advice, guidance and services to the department in relation to digital technology and communications, ICT Project Management Office (PMO), information security, information and records management, accommodation, workplace and environmental management, and fleet and chauffeur services.
As the ICT Analyst, you will deliver ICT services to stakeholders including the audit, provision and disposal of hardware with a focus on customer satisfaction. Contributing to the delivery of ICT projects and process optimisation with a view to improving service levels, removing IT complexity, and simplifying systems will also be an essential requirement of this role.
Please note that a relevant ICT tertiary qualification and/or a Certification in ITIL is highly desirable for this role.
About you
- Demonstrated experience in providing support in a Windows environment, with sound generalist troubleshooting skills
- Well-developed interpersonal skills
- Demonstrated willingness to be flexible and adaptable
- Good time management skills
- Sound conceptual and analytical skills

Working with us, you will contribute to the success of the Victorian Public Sector and the community we serve.
This position is only open to applicants with relevant rights to work in Australia.
How to apply
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages)

Other relevant information
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Mandatory Vaccination policy which requires all DGS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes (unless an exception applies). To be able to meet the COVID-19 Mandatory Vaccination requirements and for the department to meet its obligations under the OH&S Act, the department will request employees provide their vaccination information (including 3rd dose / booster) or evidence of an exemption throughout the recruitment process. Inability to provide this may impact your subsequent employment to the department.
DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disabilities. All roles at DGS can be worked flexibly, however it may differ from role to role.

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