Service Advisor

**Why join us?**

We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

**Southern Cross Benefits**
- Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
- Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
- Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
- Discounted private health insurance
- Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
- Annual leave loading
- Ongoing Training and Development
- Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
- Genuine Career Progression Pathways - Buddy Program, New Grad Elevate Program, Study Support
- Referral Bonus Program

**The Role**

We are seeking a dedicated and compassionate Home Care Service Advisor to join our Northern team, covering Tweed Heads, stretching across to Ballina and Casino. In this role, you will provide tailored support to clients, ensuring they receive high-quality home care services that meet their individual care needs. Your expertise in case management and client advocacy will contribute to improving the quality of life for those in our care.

**Key Responsibilities**:

- Develop and implement care plans tailored to each client’s care needs.
- Conduct client assessments, including initial intake and ongoing reviews.
- Coordinate and monitor the delivery of home care services.
- Liaise with clients, families, caregivers, and external service providers.
- Ensure compliance with regulatory standards and organizational policies.
- Advocate for clients to access necessary resources and services.
- Maintain accurate and up-to-date case notes and documentation.
- Respond promptly to client and family concerns or changes in circumstances.

Must be willing to travel across region as required.
- Minimum Cert 4 in Aged Care
- Proven minimum 2 years' experience in case management, ideally within Home Care or Aged Care
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Knowledge of Aged Care Quality Standards, NDIS, or similar frameworks is desirable.
- Proficiency in Procura, Alayacare or similar software is desirable but not essential
- A current driver’s license and willingness to travel as required.

**About Southern Cross Care (NSW & ACT)**
- We are a not-for-profit organisation with a mission to empower older people to ‘live life to the full’. For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT._
- We have a passion for providing the best care with clinical excellence. We offer person-centred care services to meet individual needs and preferences in residential aged care as well as in-home care. At SCC, people are at the heart of everything we do. We support our employees to excel_
- Join us at SCC NSW & ACT, where your work is not just a job, but a journey filled with opportunities to make a tangible difference in the lives of those we support. Our commitment to diversity and inclusion is unwavering, and we strive to ensure every employee feels valued and heard._
- Your growth is our mission. Your wellbeing is our priority. Together, we can create a future that’s not only brighter for our clients and residents but also for every member of our team._
- SCC is an equal opportunity employer and values inclusion and diversity. All employment is decided on the basis of qualifications, merit, and business need. We are committed to a safe and respectful workplace._