Change and Communications Lead

24 hours ago

Melbourne City Centre, Australia Court Services Victoria Full time

**About Us**

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

**VCAT**

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

**About the Role**

Reporting to the Director User Experience - 308 La Trobe St Project, the Change and Communications Lead will provide specialist expertise and work collaboratively with internal project teams and stakeholders to support the successful delivery of the change management program.

The position will play a pivotal role in developing and implementing strategies to minimise resistance, facilitate a successful transition, and ensure the effective relocation of operations to the new venue. This includes developing work instructions, information guides, content for a variety of audiences, as well as content management on digital wayfinding channels for public users, along with coordinating efforts to support the smooth integration of the existing workforce and services into the new environment.

**About You**

To fulfil the responsibilities of this role, you will have demonstrated experience in delivery of change management initiatives, including development of work instructions, information guides and content for a variety of audiences.

Desirable demonstrated experience includes:

- experience with digital content management solutions
- experience working in a courts or tribunal environment

**How to apply**
- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

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