Service Delivery Operations Manager

2 days ago


Brisbane, Australia Australian Bureau of Meteorology Full time

Executive Level 2 Lower, Ongoing
- $125,428 - $140,871 + 15.4% super
- Brisbane

The Brisbane Aviation Forecast Centre (AFC) Manager is responsible for a team of 35 highly trained meteorologists who provide the specialised aviation forecasts and warnings used by pilots across all of northern Australia and international flights arriving from ports around the globe. Typically, forecast teams of 6, led by a senior meteorologist, work in two shifts per day to provide 24-hour operations every day of the year.

The Brisbane AFC is one of three operational aviation teams that together provide the full suite of aviation meteorological services. There is also a non-operational section, called the Service Delivery Optimisation Team, who maintain the procedures, knowledge bases, and provide the training and coaching to support the AFC manager to ensure high performance operations. The Brisbane AFC Manager is a member of the Aviation Operations leadership team led by Fons van Loij and comprising the three other team managers.

The Aviation, Land and Maritime Transport Program is organised into three streams: Customer Engagement, Aviation Service Development and Aviation Operations. Thus, the operations centre manager can focus on service delivery while others focus on understanding industry needs and developing the science, technology and forecasting approaches to ensure we provide a world-class service.

To be successful in this key role you will be people-focussed leader with experience fostering high performing teams. You will understand how excellent and consistent service delivery is achieved by a combination of procedures and professional knowledge and judgement; familiarity working within a Quality Management System will be highly regarded. You will understand the particular demands of managing frontline teams working on shift. You will seek and value customer feedback as the food of champions and employ constructive criticism to inspire continual improvement.

Position Description - PDF Opens in new window

Position Description - Word Opens in new window



  • Brisbane, Queensland, Australia beBeeOperational Full time $90,000 - $120,000

    Job Title: Operational Service Delivery ManagerThe role of the Operational Service Delivery Manager is crucial in ensuring high-quality service provision to clients with an intellectual disability.This leadership position plays a vital role in driving operational excellence and achieving outstanding results through effective service delivery.Develop, manage,...


  • Brisbane, Queensland, Australia beBeeLeadership Full time $101,328 - $137,102

    Job Title: Operational Team LeaderAbout the Role:We are seeking an experienced and highly skilled Operational Team Leader to join our team. As a key member of our leadership group, you will be responsible for leading and managing operational service delivery staff in providing high-quality support to clients.Main Responsibilities:Have high level knowledge...


  • Brisbane, Queensland, Australia beBeeLeadership Full time $117,774 - $136,891

    Job OverviewAs a senior operational leader, you will play a pivotal role in driving the success of our team by leading operational service delivery staff.Key Responsibilities:Facilitate team meetings and workshops to drive collaboration and productivity.Develop and implement training programs to enhance service delivery.Evaluate performance standards and...


  • Brisbane, Queensland, Australia beBeeportfolio Full time $90,000 - $120,000

    Job DescriptionThe role of a Service Delivery Manager involves overseeing the provision of ICT services to support the department's operations and organisational capability. This includes managing the systematic management of ICT investments, governance, portfolio, projects, and assurance activities.As a key member of the ICT Engagement and Partnership unit,...

  • Delivery Person

    2 weeks ago


    Brisbane, Queensland, Australia Delivery Bwe Full time

    Deliver packages to customers in a timely and efficient manner.- Provide exceptional customer service.- Load and unload packages from the delivery vehicle.- Inspect and maintain the delivery vehicle to ensure it is in good working condition.- Adhere to all traffic laws and regulations.- Ensure that all packages are delivered safely and accurately.-...


  • Brisbane, Queensland, Australia Me and My Support Full time

    Me & My Support is a growing contemporary Disability Support Service operating as a Registered NDIS Provider within Brisbane, Gold Coast, and Sunshine Coast regions. We are dedicated to delivering person-centred support, promoting principles of safety and quality to enrich the lives of the people we support. Our commitment is to ensure each individual...


  • Brisbane, Queensland, Australia Me and My Support Full time

    Me & My Support is a growing contemporary Disability Support Service operating as a Registered NDIS Provider within Brisbane, Gold Coast, and Sunshine Coast regions. We are dedicated to delivering person-centred support, promoting principles of safety and quality to enrich the lives of the people we support. Our commitment is to ensure each individual...


  • Brisbane, Queensland, Australia Me and My Support Full time $104,000 - $130,878 per year

    Company DescriptionMe & My Support is a growing contemporary Disability Support Service operating as a Registered NDIS Provider within Brisbane, Gold Coast, and Sunshine Coast regions. We are dedicated to delivering person-centred support, promoting principles of safety and quality to enrich the lives of the people we support. Our commitment is to ensure...


  • Brisbane, Queensland, Australia beBeeTransformation Full time $170,000 - $230,000

    Job Overview:The role of Service Delivery Manager involves leading the transformation of frontline housing and homelessness service delivery by driving continuous improvement and consistency across all service centres.This position oversees operational partnerships and contracts with registered housing and homelessness assistance providers, promoting a...


  • Brisbane, Australia Suncorp Group Full time

    Lead a talented Service Delivery Digital Correspondence team - Hybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave) - Brisbane location with great WFH flexibility **About the role** The Service Delivery Manager leads a Digital Correspondence Service Delivery team and is accountable for the full lifecycle of IT service delivery,...