Service Delivery Manager

22 hours ago

Brisbane, Queensland, Australia Coforge Full time $120,000 - $180,000 per year

Role: Service Delivery Manager Infrastructure

Job Type: Full time/Contract

Location: Brisbane

Experience: 8+ years

The Position

The Onsite IT Infrastructure Delivery Manager will be responsible for end-to-end delivery, governance, financial performance and delivery led growth. The role demands a strategic mindset with hands-on leadership across operations, stakeholder management, and transformation initiatives. You will serve as the key onsite leader representing our organization, ensuring operational excellence, cost efficiency, and consistent customer satisfaction.

Responsibilities:

Service Delivery & Operations

  • Lead end-to-end IT Infrastructure delivery across Data Centre, Network, Cloud, End User, and Service Management services.
  • Ensure strict adherence to SLAs, KPIs, and compliance standards while maintaining service resilience and reliability.
  • Continuously assess service health, driving improvements and automation initiatives for efficiency and scalability.

Customer & Stakeholder Management

  • Act as the single point of contact for client's IT leadership and service owners.
  • Build trusted relationships with senior stakeholders, understanding business priorities and aligning services accordingly.
  • Present operational performance, risks, and improvement plan in service governance meetings.
  • Address service escalations promptly and ensure customer expectations are consistently met or exceeded.

Financial Management & Governance

  • Own the P&L for the engagement, ensuring revenue realization and healthy margins.
  • Drive financial discipline, cost optimization, and operational efficiency initiatives.
  • Manage budgeting, forecasting, and cost tracking in collaboration with finance and delivery teams.
  • Continuously identify opportunities for cost savings, contract value enhancement, and improved service economics.

Account Growth & Transformation

  • Partner with Sales, Solution, and Practice teams to identify growth opportunities within the account.
  • Lead transformation programs aligned with the customer's cloud, automation, and modernization roadmap.
  • Propose and implement value-added initiatives that strengthen the customer relationship and drive business expansion.
  • Contribute to renewals, expansions, and new service proposals to grow account revenue.

Team Leadership & Collaboration

  • Collaborate with offshore delivery teams, tower leads, and technical SMEs for cohesive and effective service delivery.
  • Build and mentor a high-performing delivery team with a focus on accountability, innovation, and continuous improvement.
  • Support workforce planning and succession readiness to ensure long-term service stability.

Environment Managed

  • Platforms (Unix, Wintel, Database, Storage,)
  • Cloud Services & FinOPS
  • DevOPS & AI OPS
  • Networks (Voice and Data)
  • Service Desk
  • Network Operations Centre (NOC)
  • End User computing (AD/Exchange, Office 365 etc.)

Experience:

  • BE/B.Tech degree preferred
  • ITSM/PMP Expert Certified Professional
  • Candidates with a total of 15+ years of experience and with at-least 10 years or more in IT Infrastructure Delivery Management.

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