Duty Manager

**Company Description**
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated_ _luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

We are seeking a highly skilled and guest-focused Duty Manager to join our Front Office team here at Sofitel Brisbane Central. As a Duty Manager, you will play a crucial role in overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining high-quality service standards across all departments.
- Assist the Front Office Manager in managing lobby operations and ensuring guest needs are met promptly and efficiently
- Oversee and coordinate activities across various hotel departments to maintain smooth operations
- Handle guest complaints, special requests, and VIP requirements with professionalism and care
- Collaborate with Sales and operational teams to exceed guest expectations and meet their specific needs
- Monitor and evaluate staff performance, providing training and support to maintain high service standards
- Conduct regular inspections to ensure compliance with hotel policies, procedures, and quality standards
- Implement and oversee health and safety protocols throughout the hotel
- Analyse guest feedback and operational data to identify areas for improvement and implement solutions
- Manage shift handovers, including proper documentation and communication of important information
- Ensure accurate record-keeping of incidents, guest feedback, and operational reports
- Act as a liaison between guests, staff, and management to facilitate effective communication and problem-solving

**Qualifications**
- Bachelor's degree in Hospitality Management, Business, or a related field
- Proven experience in Front Office or management roles within the hospitality industry
- Strong leadership skills with the ability to motivate and guide team members
- Excellent problem-solving abilities and a commitment to delivering exceptional guest satisfaction
- Outstanding communication and interpersonal skills
- Proficiency in hotel management software, particularly Opera
- Strong organisational skills with the ability to prioritise and manage multiple tasks simultaneously
- Analytical mindset with the capability to use data insights for decision-making
- Flexibility to adapt to a dynamic and fast-paced environment
- Thorough knowledge of hospitality industry standards and best practices
- Experience in handling guest complaints and resolving issues effectively
- Familiarity with health and safety regulations in the hospitality sector
- Proficiency in Microsoft Office programs, including Excel, Word, PowerPoint, and Outlook
- Ability to work flexible hours, including nights, weekends, and holidays as required

**Additional Information**
Bring your passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

**Thrive in our Sofitel Brisbane Central community, with**:

- Discounts for ambassadors, families and friends at Accor Hotels worldwide
- Complimentary hotel stay package to celebrate your work anniversary
- Secure parking in the centre of Brisbane for only $10 per day
- Direct access to Central train station
- Complimentary food in the ambassador dining room
- Laundered uniforms.