Student Services Advisor

Here at Torrens University Australia, we do things a little differently. Our staff and teams thrive on being dynamic, resilient, and responsive, and this role is no exception. Reporting to the Student Services Team Leader, you will join a team of passionate staff who are working to ensure that we deliver an exceptional learning experience for students.
- The purpose of the Student Services Advisor (Campus) is to play a pivotal role in resolving enquiries from new and existing students attending one of our campuses, ensuring that they are given a best-in-class experience that is consistent across all locations.
- On a typical day in this role you will responsible for the following:
- Provide outstanding customer service to staff, students, prospective students and the broader campus community via a “one-stop-shop”- Deliver outbound customer care programs to support student success and maximise engagement- Communicate effectively and appropriately with the campus community about student admin and support processes and services, and provide admin support to other teams as required- Provide international student administration services, including orientations and visa / COE enquiries, complying with external regulatory requirements and company policies and procedures- Foster and support the development of an active student representative council (SRC) for the campus, ensuring they represent the range of courses and modes of study at that campus
- To learn more about the role, Click here à- job description

So, in a nutshell:
- This is a permanent position located in Sydney, and you will be based on our Surry Hills Campus to complete the duties of this role.- This role requires you to hold a current Working with Children Check.- This role operates from Monday to Friday in a rotating roster from 8am to 6:30pm and a schedule to work on some Saturdays.

Who are you?

To be successful in this position you will have:
- 2+ years of experience in a front of house, customer service or customer experience role.- Experience in student administration within a higher education college or university (preferred)- Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people- High level teamwork and the ability to work with and/or be a member of multiple teams- Superior verbal and written communication skills, and the capacity to communicate clearly- Proficiency in computer and software skills, particularly in word processing, spread sheets and using enterprise-wide records management systems- Attention to detail and the ability to undertake high volumes of administrative processing efficiently and with a high level of accuracy
- Who are we?
Our ambition is to revolutionise the world of education, increase student employability and make a positive impact. We believe in the power of education to transform lives, and we put our people and students at the heart of everything we do. We want you to be bold, be creative, be good, and be global.

If you want to learn more about our story, our people and some of the great reasons to come and work with us

Torrens University Australia is an equal opportunity employer, we value diversity and inclusion and are committed to the attraction, retention and development of all people regardless of gender identity, ethnicity, sexual orientation and disability.

**Benefits**:
We partner with a range of top providers to make your working life a more rewarding and flexible experience. These include:

- Tuition reduction benefits on a range of courses
- Opportunity for career growth

Ready to make your difference?
Join the Torrens University Australia team

Have questions? Send them through toAbout Us
- As the country’s newest and fastest
growing university, Torrens
University Australia brings a fresh
approach to higher education.
- Working with us is all about working alongside over 2000 professionals passionate about career and purpose. Our staff across our campuses and head office are united by our central ethos to Be Good - by committing to a better way of doing business.