Customer Insights Analyst

Introduction:
At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’.

Why work for Aussie?

We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We’re fast growing and not slowing down

Our fantastic culture lives and breathes our values:

- Don't be ordinary, be awesome
- Think BIG
- No bullsh*t
- Be good to people
- Have fun

Don’t just take our word for it - We have been named one of the top employers in Australia by HRD magazine. We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category (500+)

And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found here.

The good stuff
- Free internet to the value of $109 per month
- 20% off our Fetch and Mobile services
- Day to day benefits like flexible working arrangements, paid parental leave, employee assistance program
- Celebrating you With monthly rewards and recognition
- Internal training and resources for you to continue to learn, grow and achieve your career goals
- Yearly allowance for amazing Aussie merch
- Discounts at various retailers and gyms

Description:
A little bit about the role:
Aussie Broadband’s (ABB) purpose is to change the game. Our success is demonstrated by winning multiple industry awards through innovative thinking and a customer focused culture. We are looking to add a new game changer to the team who will be responsible for driving customer experience improvements within NBN products for Residential, Business, Enterprise & Government and Wholesale customers.

As our Insights Analyst, you will put our values up in lights by delivering these activities and outcomes:
Find actionable insights to help us drive a better customer experience
Be able to answer the ‘so what’ when it comes to numbers, data and reports
Present the story of what the data is telling us in a meaningful way
Drive peak performance across our customer facing teams by analysing and finding insights in various platforms such as (voice of customer, NPS, NBN performance etc)
Evaluate data from the diverse feedback channels to identify trends
Support with focus areas from the product roadmaps whilst also identifying customer feedback to drive functional and practical outcomes

Skills and Experiences:
If you like the sound of that, here’s some other things we’d love to see

An ability to produce insights (not just data), with clear articulation of findings to key stakeholders
Developed communication and consultation skills proven by a background spent analysing customer data at medium to large corporate enterprises
Experience building and deriving insights from data models relating to organisations, teams and user interactions / product behaviour.
Experience working with subscription-based data sets. It would be desirable to have experience with collaborative products as well.

Demonstrated ability to:
Solve problems and be proactive finding solutions
Present data and insights and tell a story with actionable insights
Learn quickly and adapt to fast paced change
Work with multiple systems and data sets

**Job Types**: Full-time, Permanent