Customer Insights Analyst

1 week ago

Melbourne, Australia Country Road Group Full time

The role

As a Customer Insights Analyst, you will provide reporting, analysis, insights and actionable recommendations on customer behaviour and opportunities. This role will also involve engaging business stakeholders to understand information need and support & embed use of customer data across the business.

Key responsibilities
- Own, maintain & refine regular reporting and dashboards for stakeholders across CRG
- Use SQL skills on BigQuery to perform transformation on raw data to build data warehouse tables to be used in dashboards and other analysis
- Analyse customer data for CRG in response to stakeholder questions and to identify opportunities for future growth or efficiency
- Champion a ‘Test & Learn’ approach to business change, keeping abreast of the business change program and ensuring trials are properly structured to allow measurement & learning
- Participate in cross functional project activity, such as process improvement, business change or key focus areas. Maintain flexibility, curiosity & accuracy to ensure sure a strong customer view in these projects
- Collaborate with other customer insight functions in the team (Marketing, Customer Research, Market Intelligence, Digital) to enhance our knowledge of the customer and combine insight into one aligned story for the business
- Keep abreast of industry developments to identify areas of process improvement or new forms of analytics/data visualisation
- Be the champion for online analytics - building out a series of reports and dashboards on Data studio.
- Ad-hoc reporting across Loyalty, Digital Marketing, and CDP teams to further understand customer behaviour
- Proven experience within the AWS stack, Azure or SQL server.
- Experience working on CDP platform but not essential
- Knowledge of or a keen interest in Customer Insight, Loyalty or CRM, delivering insight to inform commercial decisions
- Use of data visualisation tools is desirable (Power BI,Qlik, Tableau, Datastudio),
- Experience in navigating & querying databases is AWS sandbox environment. Familiarity using AWS Athena desirable
- Familiarity with data visualisation tools (eg Tableau, QuickSight, PowerBI) and/or data processing tools (e.g. BigQuery, SQL, R, Python etc)
- Have advanced knowledge of Excel and the use of pivot tables and statistical analysis

Why work for us?
- A competitive remuneration package, including annual performance incentives
- Generous employee discounts across Country Road Group brands
- An additional day of leave for your birthday
- Hybrid working arrangements in office and from home that provide appropriate work/life balance
- Seasonal clothing allowance across the Country Road Group portfolio of brands
- Opportunities to support community partnerships across our Corporate Social Responsibility program
- Be a member of a company committed to sustainable practices
- Ongoing training and development to pursue individual ambitions

About Us

The Country Road Group is one of Australasia’s largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group’s evolution and support each brand to realise their full potential.

  • Customer Insights Analyst

    7 days ago

    Melbourne, Australia VLine Full time

    Business Unit: **Performance Support** - Function: **Operations** - Job Code: **702345** **Customer Insights Analyst** - 12-month fixed-term position until November 2025 - Drive insights that enhance customer experiences - Influence transport decisions with your insights V/Line’s purpose is to connect Victorians through safe, reliable, and accessible...

  • Insights Analyst

    3 weeks ago

    Melbourne, Australia ClearCompany Full time

    Overview Insights Analyst - 3-Month Contract Melbourne (preferred) or Sydney | Hybrid (3 days in office) About the Company This is a specialty underwriting agency with a strong reputation for agility, expertise, and customer-focused innovation. Backed by global capacity providers and offering more than 20 insurance products nationwide, the company...

  • Insights Analyst

    7 days ago

    Melbourne, Victoria, Australia Cox Purtell Staffing Services Full time $90,000 - $120,000 per year

    Insights Analyst - 3-Month ContractMelbourne (preferred) or Sydney | Hybrid (3 days in office)About the CompanyThis is a specialty underwriting agency with a strong reputation for agility, expertise, and customer-focused innovation. Backed by global capacity providers and offering more than 20 insurance products nationwide, the company thrives on...

  • Customer Insights Analyst

    7 days ago

    Melbourne, Australia Aussie Broadband Full time

    Introduction: At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just...

  • Insights Analyst

    1 week ago

    Melbourne, Australia FourQuarters Full time

    Flexible working arrangements - Opportunity to partner with senior business leaders to influence strategy - Strong SQL and Power BI skills essential Strategy & Insights Analyst required to deliver outcome-focused reporting solutions around customer behaviour for a leading financial services business. **Responsibilities**: - liaise with senior business...

  • Insights Analyst

    2 weeks ago

    Melbourne, Australia Sportsbet Full time

    **Insights Analyst** *** - Be part of one of the most innovative companies in Australia - A place to be yourself and thrive - 0.6% median gender pay gap and recognised as a Top 10 place to work for women (by Work180) & Top 25 companies for career development (by LinkedIn) **About Us** Sportsbet is a leading Australian e-commerce business in the online...

  • Data & Insights Analyst

    1 week ago

    Melbourne, Australia Bupa Full time

    **Join a High-Performing Team Making a Real Impact** At Bupa, we’re passionate about creating meaningful impact for our customers and for the people who work with us. We thrive in a collaborative, high-performing environment where experimentation is encouraged, and where agile ways of working and human-centered design are more than just buzzwords -...

  • Insights Analyst

    4 days ago

    Melbourne, Australia Six Degrees Executive Full time

    Location: - Melbourne- Job Type: - Permanent / Full Time- Salary: - Contact: - Elliot Bowman**About the client** Our client is a well-known global FMCG business that enjoys category leadership in Australia. The business is recognised as a centre of sales excellence globally and as such, enjoys complete autonomy over strategic and creative decision making....

  • Insights Analyst

    4 days ago

    Melbourne, Australia Sarah Cockell Consulting Full time

    Leading creative and technology agency - Dedicated Marketing Sciences team - Melbourne or Sydney location. Hybrid work. Join some of the brightest minds in an agency that truly provides a platform for career growth and development. Working in the Marketing Sciences division of one of Australia’s best Agencies, you’ll join a team of experts who use data...

  • Principal Insights Analyst

    1 week ago

    Melbourne, Australia McMillan Shakespeare Group Full time

    Principal Insights Analyst The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia's salary packaging industry to today, MMS has a proud history of...