Warranty Case Consultant

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Toll Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

The Opportunity

We have an exciting brand-new opportunity for a Warranty Case Consultant to join our Toll Transitions team in Brisbane QLD. Toll Transitions is a business unit that provides Defence Members & their families with a comprehensive end to end relocation service. As a Warranty Case Consultant, you will contribute to this by assisting ADF Members as well as Corporate and Government clients with notices or claims for Loss or Damage. In doing so, you will have the opportunity to provide service recovery and leave a positive impression with our clients.

If you are a dedicated individual who is passionate about ensuring customer satisfaction and resolving issues efficiently, this is the role for you

As the Warranty Case Consultant, your responsibilities will include:
- Efficiently manage the end-to-end warranty case process, from initial case submission to resolution. This includes accurately documenting claims, assessing validity, and coordinating with relevant stakeholders to expedite resolution.- Conduct thorough investigations into warranty claims to determine root causes and validity.- Serve as the primary point of contact for customers submitting warranty claims. Provide clear and timely communication regarding claim status, resolution timelines, and any additional information required.- Collaborate closely with other stakeholders to gather relevant information and ensure timely resolution of claims.- Maintain policy compliance and accurate record keeping at all times.- Strive to exceed customer expectations and foster positive relationships.

About you

To be successful in this role, you will need:
- Strong experience in the customer service industry- Current C-Class drivers licence- Intermediate computer skills (Microsoft office)- Excellent customer service skills- Possess initiative, a resilient work ethic and desire to achieve results- Flexibility and the ability to adapt to constant change- Must be an Australian Citizen or Permanent Resident

What We Offer:
- Market competitive salary.- Hybrid work arrangements - Office located in the heart of Brisbane - Edward Street.- A positive tight-knit team, and collaborative work environment.- Opportunities for professional growth and development.- Local discounts on services and other special benefits for employees.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.