Service Delivery Administrator

2 weeks ago

Adelaide Region SA, Australia Chubb Fire & Security Pty Ltd Full time

**0014642**

**Adelaide, South Australia AU**

Wanting to join a team where what you do matters and is rewarding to all who you interact with. All this while aligning yourself with the globally recognised organisation specialising within the fire & safety sector? We want to hear from you

**The Opportunity**:
We are currently looking for a Service Delivery Administrator to join our team in Findon (Erawirung Country), working within Chubb Fire & Security. This is an exciting opportunity to work on a wide variety of projects and tasks. Your enthusiasm, consideration, and ability to manage situations will be key strengths.

**You will contribute by**:

- Co-ordinate between administration, customer service, planning and field teams to prioritise and attend to business and client needs.
- Receiving and accurately action inbound “calls” with a high level of customer service, by way of but not limited to the logging of “fault calls”, answering customer queries or issues, processing cancellations/some disputes & re-directing calls to branches.
- Scheduling technicians to respond to planned and unplanned customer requirements.
- Ensuring accurate data entry for audit and compliance purposes.
- Raising purchase orders where necessary.
- Ensuring product supply particularly in case of emergency response.

**Experience and Knowledge Requirements**:

- A fast learner who can learn the complexities of the products and services we offer.
- Attention to detail with good time management and communication skills.
- You will enjoy contributing to a team environment and be active in sharing information and working collaboratively.
- Resilience to manage high workloads during peak periods.
- The initiative to investigate problems and identify solutions.
- Customer service experience preferred.
- Computer knowledge & skills.

**Benefits**:

- We offer a supportive work environment in which you can reach your potential.
- A strong collaborative team structure with all training provided.
- The chance to progress your career with a global company.
- We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds._

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