Duty Manager, Visitor Experience

**Job no**: 493806
**Work type**: Variable time fixed-term
**Location**: Melbourne - CBD
**Categories**: Customer Experience
- Lead and motivate key customer service teams
- Variable-time role - 30.4 hours per week - 12 months fixed term
- Full training provided
- Salary $91,060 per annum (pro rata) plus superannuation

**About the Team**

The Visitor Experience team sits within the Destination and Audience pillar and is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit.

The team is comprised of service and support teams for Front of House, Car Park, Welcome Team, Stage Door, Guided Tours and Applications that support all of these areas.

**About the Role**

You will lead high performing customer service teams who are dedicated to making every customer experience remarkable. With a range of events, from rock concerts to symphony orchestras, First Nations dance and the Comedy Festival, you will work across spectacular venues including theatres and the Sidney Myer Music Bowl.

Hours of work vary, with most events at night and on weekends, particularly Friday and Saturday. You will be responsible for the coordination and management of the immediate crisis response outside of standard business hours.

**About You**

As a confident, enthusiastic and engaging leader, you bring:

- Significant experience leading varied service operations, supervising, motivating and driving the performance of large teams across multiple venues
- Innate customer service and excellent communication skills, with a proven track record of creating impactful relationships with team members and customers
- Proven experience in conflict resolution and creative problem solving
- Strong prioritisation skills in a deadline-based environment

**About Arts Centre Melbourne**

Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

**Enjoy Team Member Benefits**

As a valued member of our ensemble, you will enjoy:

- Complimentary tickets
- Discounts at food & beverage outlets
- Discounted commuter benefits and onsite parking
- Access to wellbeing activities and learning and development programs
- Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.

**Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.**

**Applications are open to those with full working rights in Australia**.** Arts Centre Melbourne is an Equal Employment Opportunity Employer**.

**Advertised**: 09 Jan 2025 AUS Eastern Daylight Time
**Applications close**: 26 Jan 2025 AUS Eastern Daylight Time