Client Service Coordinator

5 days ago

Malvern, Australia Mecwacare Full time

Full Time Position (Onsite)
- Generous salary packaging arrangements
- Malvern Location

**CLIENT SERVICES COORDINATOR- Endorsed Enrolled Nurse**
- Full Time Position (Onsite)
- Generous salary packaging arrangements
- Malvern Location

**mecwa**
**_care_** is seeking a stand-out rostering expert to join our Client Services team. This is a fast-paced, phone-based role that is integral for rostering nurses to provide nursing services in clients’ homes and the community. The role also asks you to juggle priorities including liaising with case managers, clients and field staff, as well as maintain timely and accurate record keeping. This position will be part of our Home Nursing team at the Malvern office.

**What you bring**:

- Experience in community nursing.
- Contemporary clinical nursing knowledge and skills.
- Experience in rostering.
- Demonstrated experience providing superior customer service.
- A logical mind with an ability to see the bigger picture; rostering is a puzzle waiting to be solved.
- Strong administrative and organisational skills with a high level of attention to detail.
- A team contributor that thrives on working with others.
- Committed to resolve client enquires on the first call.
- A desire to providing friendly and professional service to the most important members of the team - our clients and our staff.

**Desirable**:

- Knowledge of Carelink +.
- Contact Centre experience.
- Previous experience working with Outlook and Microsoft Office (Excel and Word).
- A background in a fast paced aged and disability service environment.
- Knowledge of CHSP, HACC-PYP guidelines, HCP and My Aged Care Portal.

**What we offer**:

- Board Scholarships and Employee Awards.
- Full Salary Packaging up to $15,900 and Meals Card up to $2,700
- Work Life Balance
- Employee Assistance Program.

**mecwacare** is a leading not-for-profit organisation that has been supporting Victorians for more than 62 years. We are a values-based, care-driven organisation that provides residential, community and in-home nursing, care and support services for the elderly and people living with a disability. mecwacare supports more than 17,000 people each week across greater Melbourne and regional Victoria. We are a rapidly growing organisation with a diverse workforce of more than 2,000 employees and 500 volunteers, representing 89 nationalities and speaking 100 languages.

**To apply**: Please click

Enquiries to Clare Chalmers -Manager - Home Nursing Services on 03 8573 4921

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