Customer Experience Specialist

7 days ago

Brisbane, Australia Talent International Full time

australia brisbane permanent including superTalent International is searching for an experienced **Customer Experience Specialist **to join our client, a large mining company based in **Eight Mile Plains** on an** Permanent Basis.**

**// Permanent Role**
**// 2 Days WFH Per Week**
**// Eight Mile Plains, Brisbane Location**

**The role**:
**Responsibilities**
- Become the SME and primary point of contact for implementation, support and value generation for the mine technical solution for dealers and their customers.
- Coordinate PoV implementations between dealers and delivery teams and work with dealer and client’s staff to support the in-field installation of the mine’s PoV and subsequent ecosystem partner solutions.
- Maintain a regular contact cadence with dealers to address any technical or solution usage questions, concerns or roadblocks associated with either the use or installation of mine technology.
- Monitor the status of the PoV with individual dealers and provide timely updates on any progress, risks, or issues.
- Understand the costs and value from implementation, configuration, training and support of solution and work with Solution Manager to determine value and contribution to overall profitability
- Assist with being the first layer of technical mine support for dealers and coordinate with Client’s Support as required to establish, document and continuously improve business processes.
- Create, maintain and provide system documentation.
**Requirements**:

- 5+ years technical customer support experience in mining equipment and software-based asset health solutions
- Knowledge of asset management principles, processes, KPIs, standards, and best practices in the mining industry
- Experience with reporting in multiple BI / analytics tools
- Previous experience with asset health technologies and services for mining or similar industry (e.g. oil and gas, etc.) is a plus
**How to Apply**:

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