
Customer Experience
1 day ago
Affect change, see your work come to life and impact members’ financial future
- Enjoy a rewarding career move, shape the CX practice and take your skills to the next level
- Work for an organisation that is truly purpose led and exists only to benefit our members
**About us**
When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.
Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia’s largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.
**About the role**
To meet the demand and investment in this space we are growing our CX and SD team to help shape and drive future experiences for our members and our employees.
As a Customer Experience & Design Specialist, you will be responsible for mapping and designing customer and employee experiences and solving challenges for a wide range of services across the customer life-cycle that touch nearly every part of the organisation. Working with a wide range of stakeholders you will use service-design / HCD tools to understand, communicate and re-imagine the interaction between our customers, our people, processes and systems.
We are **flexible** with location provided you can attend our **Brisbane**, **Sydney** or **Melbourne** office once a week.
This role is available as a **permanent** opportunity.
**If you were here last week you would have been**:
- Designing service journeys and service blueprints, mapping the end-to-end customer experience along with the processes and systems that support it.
- Uncovering and defining opportunities and solutions that provide value to both the customer and business.
- Representing the voice of the customer and influencing the business in developing their understanding of our customers, people and stakeholders.
- Planning and executing research with live customers and internal teams using design research techniques to uncover needs, pain points and opportunities.
- Generating, testing and iterating ideas on future customer experience.
- Planning, managing and facilitating the delivery of a number of stakeholder workshops.
**About you**
**We are looking for someone who...**
- Is curious, loves exploring and understanding how and why things are the way they are with strong attention to detail..
- Is a problem solver at heart who leans into big challenges and tackles them in a collaborative and visual way.
- Can work within a self-directed culture and navigate complex and ambiguous problem-opportunity spaces.
- Is comfortable working in an agile multi disciplinary team and enjoys building strong meaningful relationships with Business owners and stakeholders
- Is an excellent communicator, who is able to simplify complexity and is comfortable with presenting their work and thinking to diverse audiences.
- Is a team-player that is at ease collaborating with cross-functional team members such as business analysts, architects, developers, product owners, SME's and project stakeholders.
- Has relevant experience in service design or related role such as UX Design or Design Research, CX, Business and Process Analysis, Process Improvement, Change Management or Project Management.
**How you'll benefit**
As part of the Australian Retirement Trust team, you’ll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members. We provide a dynamic and rewarding work environment featuring:
- Competitive salary, bonus, and super offerings
- Flexible work arrangements
- Generous parental leave entitlements
- A focus on learning and development, including study assistance
- Volunteer and community service leave
- LGBTQI + and disability employee networks
- Wellbeing initiatives including Employee Assistance Program and discounted health insurance
- An additional leave day each year on top of annual leave.
**Next steps
-
Customer Experience Research
5 days ago
Brisbane, Queensland, Australia Queensland Government Full time $90,000 - $120,000 per yearThe Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online. This stream brings together technology, development, products, design,...
-
Customer Experience Lead
7 days ago
Brisbane, Australia Swyftx Full timeAt Swyftx, we're not just building a fintech scaleup; we're shaping the future of Australia's digital currency industry. With over 700,000 users, we have our sights set high, aiming to be Australia's most trusted cryptocurrency trading platform and the next billion-dollar success story. As the Customer Experience Lead, you'll be instrumental in driving the...
-
Customer Experience Specialist
3 days ago
Brisbane, Queensland, Australia Woodforde Group Full time $60,000 - $80,000 per yearYou'll be the friendly first point of contact across phone, email and chat - answering questions, resolving issues and keeping customers coming back. You'll also support the Customer Experience Team Leader with ideas, insights and process improvements that make the service even better. What you'll do: Deliver high-quality, personalised service across...
-
Customer Experience Officer
3 days ago
Brisbane, Australia Queensland Government Full timeAbout TAFE Queensland TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the...
-
Customer Experience Coordinator
1 day ago
Brisbane, Australia Big Ass Fans Full time**We are Big Ass Fans. Fun name, serious business. We design, manufacture and sell those awesome fans you see on The Block, Grand Designs, in airports, shopping centres, industrial warehouses, restaurants and more!** **Are you**: - Motivated to succeed and passionate about what you do? - Excited about innovation, expansion and fast-paced growth...
-
Manager Customer Experience
3 days ago
Brisbane, Australia Great Southern Bank Full timeThe CX team has a reputation for being flexible and adaptive, working both collaboratively and independently on a range of different customer projects that support our Aspire strategy goals and support our purpose of helping all Australians own their own home. **You’ll make an impact by**: - Supporting the Senior Manager CX, in optimising Great Southern...
-
Customer Experience Specialist
1 day ago
Brisbane, Australia Inchcape Full time**Who are we?** At bravoauto our core purpose is to create an incredible customer experience for the most iconic car brands in the world. We are committed to putting our customers first every time, every day, everywhere. We promise to offer more choice, more transparency, more value, more support and most of all, more of everything our customers expect. Our...
-
Customer Experience Officer
1 week ago
Brisbane, Australia Queensland Government Full timeAbout TAFE Queensland TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. We have recently been named the...
-
Customer Experience Consultant
2 weeks ago
Brisbane, Australia TSA Group Full timeCompany Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. We are looking for Customer Experience Consultants to join our team, assisting New...
-
Customer Experience Coordinator
2 days ago
Brisbane, Australia Hyne Timber Full timeTRANSPORT / LOGISTICS / DRIVERS ADMINISTRATION BRISBANE PORT OF BRISBANE PERMANENT / FULL TIME 15/10/2025 Port of Brisbane - Full-Time, Permanent - Monday to Friday Work with a supportive, customer-focused team that values safety and growth On-site - 38 hours per week - flexibility available between 7am - 5pm ABOUT US Hyne Group is a collective of...