Transactional Direct Specialist

6 days ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD
- **Join Transactional Direct: an integral part of our Business Direct and Small Business segment**:

- **Bring your passion for customers and business banking to this role**:

- **We’re proud to be a Top quartile engaged business with extremely strong colleague engagement**:

- **You’ll be supported to manage your career, work and life**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as a Transactional Direct Specialist - Small Business

Our vision in Transactional Direct is that every NAB customer is a full transactional customer. This ultimately leads to higher NPS and deeper partnerships with our small business customers. This is enabled by our Direct call centre model, including our partnership with transactional banking infield specialists, our products and services and our channels. By directly engaging with our customers, Bankers and referral partners across all segments at NAB but primarily Small Business you will provide needs-based solutions to help our customers improve their cash flow and payments processes.

**The role and day to day will include**:

- Identify and address the transactional banking needs of new and existing customers through phone-based conversations from referrals generated across the organisation.
- Coach and support bankers on how to spot, identify and send referrals lifting the awareness of Transactional Banking across Small Business at NAB.
- Identifying solutions across a diverse range of Transaction Banking products to ensure we meet client's specific needs and help improve their cashflow and working capital.

While a background in Banking/Transactional Banking is ideal, what will see you succeed in this role is your sales capability, strong commitment to customer outcomes and ability to thrive in a fast-paced environment.

**A diverse and inclusive workplace works better for everyone.**

At NAB, we are intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It is a huge part of what makes NAB such a special place to be.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.

**Join NAB**

Please note unsolicited CVs from agencies will not be accepted.

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