Ict Support Officer

5 days ago

Armadale, Australia City of Armadale Full time

**Why You Will Like Working Here**

At the City of Armadale you will have an opportunity to grow your career within diverse areas of ICT while supporting a wide range of teams and troubleshooting a variety of issues.

You will be joining a team that is keen to learn and grow together. We continuously strive to provide best customer service and effective solutions to the business. Our work is always valued and truly matters as ICT forms a nervous system of the City.

In addition to our engaging work environment, we offer a range of benefits and perks designed to enhance your work-life balance and overall satisfaction:

- Salary **$68,365.83 - $79,636.15 per annum** plus super
- Permanent full-time role
- Free membership to Armadale Fitness and Aquatic Centre which includes gym, pool, sauna, group classes and more
- Superannuation up to a maximum of 15%
- Additional days off on the New Year’s Day holiday and Easter Tuesday
- Free Parking
- Great team environment
- Employee Assistance Program
- 9 day fortnight
- 4 weeks paid Annual Leave pro rata
- 17,5% Annual Leave Loading
- 10 days paid Personal leave pro rata
- Paid maternity and partner leave

**What You Will Be Working On**

As an IT Support Officer, you will be providing professional and effective technical support for the City’s desktop, laptop computers, and mobile device fleet. You will contribute to maintaining an efficient service desk function, ensuring prompt and reliable assistance to our staff.

**What Type Of Person Will Be Successful**

To thrive in this role, you should possess a formal qualification in information technology or relevant industry certifications. Previous experience in a similar role, delivering effective technical customer service in a service desk environment, is essential. We are seeking someone with extensive knowledge of PC hardware, Windows Desktop Operating Systems, Active Directory, and domain security.

You will have highly developed customer service skills, along with strong analytical and problem resolution abilities. Effective time management, organizational skills, and the ability to work collaboratively within a team will also be key.

Excellent communication, interpersonal, and conflict resolution skills are essential to promote a professional ICT support function and maintain positive relationships with stakeholders.

**How to apply**

**We are happy to accommodate our recruitment process to support your accessibility needs.

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