Gaming Supervisor

As a Gaming Supervisor at the Windsor RSL Club, you will play a pivotal role in ensuring the smooth and efficient operation of the gaming floor. Working in a fast-paced environment, you will be responsible for overseeing and coordinating gaming activities, overseeing gaming staff, and providing exceptional customer service to our valued members and guests.

**What you'll be doing**
- Supervising and directing gaming staff to ensure gaming areas are well-maintained and operations run seamlessly
- Addressing and resolving any customer queries or issues in a timely and professional manner
- Monitoring gaming floor activity and ensuring compliance with all relevant gaming regulations and club policies
- Conducting gaming floor audits and providing detailed reports to management
- Assisting with the training and development of gaming staff to enhance their skills and knowledge
- Actively participating in the continuous improvement of gaming operations and procedures

**What we're looking for**
- Minimum 1-2 years' experience in a gaming role
- Hold RSA, RCG & ARCG certificates
- Thorough understanding of gaming regulations and compliance requirements
- Excellent customer service and problem-solving skills
- Strong leadership abilities and the capacity to motivate and develop a team
- Proficient in the use of gaming-related software and systems, IGT preferred but not essential
- Commitment to maintaining a safe and responsible gaming environment
- Ability to work rotating roster including nights and weekends

**What we offer**

At Windsor RSL Club, we are dedicated to creating a positive and supportive work environment for our employees. We offer a range of competitive benefits, including:
Attractive remuneration package **Ongoing training and development opportunities** Weekly meal allowance **Opportunities for career advancement within the club** Free on-site parking

**About us**

The Windsor RSL Club is 'Home of the Hawkesbury' and is a thriving community hub, offering a diverse range of entertainment, dining and gaming options for our local members and visitors, trading 365 days a year 10am - 4am. With a strong commitment to customer service and community engagement, we are proud to be a leading provider of quality gaming and hospitality experiences in the area. Join our dynamic team and be a part of our continued success

Pay: $80,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Shift work

Licence/Certification:

- ARCG (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person