Head Concierge

Immerse yourself in a vibrant, dynamic, and joyous team atmosphere
- Certified Great Place to Work organisation
- Comprehensive wellness & lifestyle package

**Hub Australia** provides premium workspaces, business networks, and services across multiple locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 100 staff and 3500 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

**Our newest venture? A premium clubhouse in the heart of Melbourne's CBD**

Welcome to a workspace where sophistication meets functionality, where tenants transform into valued guests. Here, they are privy to a suite of services, including world-class concierge, deluxe business centres, tailor-made workspaces, and an opulent wellness centre. As we prepare to unveil this exciting new venture, we are seeking an exceptional Head Concierge to join our team to curate a seamless, truly remarkable customer experience

**What your day to day will look like (but not limited to)**:

- **Concierge and Administration**: You'll work in close collaboration with the Venue Operations Manager, the Building Management Team and wellness centre operator, ensuring seamless and high-quality experiences for all. Your tasks will include managing bookings, providing induction and training for tenants, and monitoring key information and accounts. You'll coordinate the arrivals of tenants, maintaining a clean and welcoming Concierge area and assisting with member programming as needed.
- **Welcoming Presence**: You'll be the first point of contact, radiating a warm, friendly, and professional attitude, intuitively catering to each guest's needs. You will coordinate the arrival process for guests, following check-in and check-out procedures, and ensuring the Concierge area remains clean, clutter-free, and inviting.
- **Concierge Team Management**: You'll take the reins in conducting weekly work-in-progress sessions, quarterly coaching, and professional development discussions. You will ensure the main concierge desk is staffed during operating hours, facilitate feedback discussions, and support the team's learning and development.
- **Knowledge Bank and Community Engagement**: You'll maintain a personal CRM on members via Hubspot and develop an extensive understanding of the local precinct (restaurants, retailers etc) to provide personalised recommendations and build partnerships. You'll use your knowledge to promote upcoming building events, encourage community engagement, and assist with tasks related to community engagement at our new clubhouse.
- You have at least 3-4 years of experience in a customer-facing role. Having worked in a 4 or 5-star hotel would be a significant advantage.
- You genuinely enjoy managing client relationships and strive to infuse warmth into every interaction. Your interpersonal skills shine bright in every conversation.
- You have previous experience in a team management or leadership position and know how to inspire your team.
- The ability to maintain your poise in a fast-paced environment is a must. You can handle pressure with grace and continue to deliver gold standard service.
- Your polished written and verbal communication skills ensure clarity and effective interactions.
- Strong time management skills and a keen eye for detail are crucial.
- You hold an outstanding and unrivalled knowledge of the local precinct.Your expertise extends to restaurant recommendations, hotel options, health services, and lifestyle amenities.
- Additionally, your ability to forge partnerships with local businesses is vital to create offerings that can be shared with our tenants. You know how to leverage these partnerships to contribute to community engagement, such as promoting upcoming building events or charity fundraisers.

**The perks of working with Hub**:

- Immerse yourself in a vibrant, dynamic, and joyous team atmosphere
- Join ranks with some of Australia's top organisations, certified as a Great Place to Work
- Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment
- Achieve a balanced lifestyle through our comprehensive wellness programme and lifestyle fund
- Expand your skillset and career trajectory with our personalised training and professional development offerings
- Support to make a social and environmental impact with paid volunteer leave each year

**Embrace the Opportunity**

Take the chance to be an integ