Head Concierge

Work Club Olderfleet, Melbourne - Work Club Global

As a result of internal movement and promotion, our Head Concierge role have become available.

This is an exciting opportunity for an experienced Concierge Manager, Duty Manager or Property Manager who will lead and supervise the daily operations of the Front of House and Concierge team. Our Concierge team is responsible to create a culture that fosters conversations, enables encounters and encourages exceptional people to achieve exceptional success. Most of the time, it is the informal interaction with each other that leads to new contacts and chains of thoughts that we want our tenants to benefit from - personally and professionally. Therefore, we expect every team member of Concierge to be a role-model in terms of continuously promoting authentic encounters.

About the Building

Located at 477 Collins St, Melbourne was completed in 2020 and is the largest premium grade building to be built in the city for 25 years. The 40 floor, 58,000 square metre building uniquely integrates a modern commercial tower with one of Melbourne’s most important pieces of heritage architecture, the Olderfleet buildings.

Raising the bar for contemporary workplaces in Australia, the development includes smart technology, leading sustainability and luxury end-of-trip amenities. A sophisticated cocktail bar, business lounge, several dining options and in-house concierge make Olderfleet a prestigious work address.

A leader with genuine passion for hospitality and customer service. You will understand that customer service is at the forefront of everything we do.

You will bring the following skills and experience;
- Minimum of 2 (two) year previous experience in Concierge, Front of House operations or similar role preferred, prior management experience is an advantage
- Exceptional people and communication skills
- The ability to lead by example, train and motivate a team
- Bring fresh ideas and an innovative approach
- Have an encouraging leadership style
- Have a strong customer service focus
- Have great oral and written communication skills
- Display energy, enthusiasm and drive

What we are offering
- Stylist and modern workspace with various themes, hotel-style concierge and luxurious end-of-trip facilities
- Competitive remuneration package and benefits
- Great working vibes, with incredible clientele from our co-working spaces
- Supportive team environment with on job training from qualified and experienced professionals
- A culture that values diversity, innovations, promote growth, health and wellbeing of our People
- Discounts on onsite food (on certain locations) and beverages, including coffees
- Hybrid working environment with flexible workspaces, you can choose to work a club which suit your mood of the day

Hours: Full time, 38 hrs per week, Monday - Friday, Reception Operating Hours from 7:00am to 7:00pm

Start Date: Immediate

Dress code: Very well presented

Reporting to: General Manager

If this position sounds like you, and you are interested in joining our wonderful team, we would love to hear from you.

WHO WE ARE

Work Club are Australia's leading members clubs and boutique professional workspaces, curated for the business leaders & innovators of today & tomorrow.

Work Club is for people and organisations, large and small, who want to break free from the rigid, conventions of traditional working. Those who refuse to be chained to the same desk day in and day out. Who are not constrained by time or space. Who have freedom of movement, curiosity of mind and courage of spirit to transition effortlessly between work, life and leisure.