Client Services Executive

1 week ago

Sydney, Australia Hatch Full time

** This role is at Ansarada (not for Hatch)**

Hatch is supporting Ansarada to find a great Client Services Executive to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Ansarada.

**About the role at Ansarada**

We start with the experience we want customers to have. We care about them, and we exist to nurture their business potential. We believe we're all in this together and that collaboration and teamwork will lead to great outcomes. Our Client Success team is fundamental in delivering a superb product experience for our customers, providing them with the expertise, technology and guidance they need to transform their business, realise their value and own their future. As a Client Services Executive, you will support our APAC customers who are using our cloud-based software products to maximise the use of our platform, making sure that all features and benefits are fully utilised. Our technology isn't just different, it's better

**Seniority**

Entry Level - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Responsibilities**
- Complaints Resolution - Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- Resilience - Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Ansarada.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $50,000.00 - $120,000.00 per year

Schedule:

- Day shift

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