IT Support and Service Desk Technician

**ABOUT US**

The Campbell Property Group (CPG) was established in 1978 and consists of Clarendon Homes, Domaine Homes, and CPG Estates. Clarendon and Domaine Homes are one of the leading project housing enterprises in NSW and QLD. Overall, we are an Australian-owned, residential builder renowned for our passionate people, innovative designs, and high-quality homes.

**THE ROLE**

We are looking for an experienced IT Support and Service Desk professional to be based at our Loganholme office in Queensland. As a key member of our dynamic team, you will play an integral role in providing seamless and efficient IT service and support across our organisation, ensuring our business and operations functions run smoothly and efficiently. This role will report to the Group IT Operations Manager, based in the CPG’s Sydney head office, and will be a critical member of the CPG information technology team across New South Wales and Queensland. This role is predominantly office based with a need to travel to our various Clarendon Home Display sites in South East Queensland as required.

As an IT Support and Service Desk Technician, you will be the first point of contact for CPG’s technology users, both locally and group wide. Your primary focus will be providing level 1 and level 2 technical service and support for IT systems and users via CPG’s Service Desk Ticketing System along with direct support interactions.

**Your day-to-day tasks would involve but not limited to**:

- Managing and supporting network switches, infrastructure, desktops, laptops, mobile devices, printers, AV equipment, and other such equipment.
- Enrolling and managing devices using Mobile Device Management (MDM) solutions including Air Watch and MS Intune.
- Setup and support of users and profiles in Microsoft 365 and Active Directory
- Performing daily IT operational and system checks and responding to monitoring and alerting.
- Owning end-to-end IT service disruption incidents, service requests, and support requests.
- Collaborating with business and operations teams to adhere to IT SLAs, standards, and governance.
- Supporting technology-related projects and proactively suggesting improvements.
- Creating and maintaining support documentation for Level 1 and 2 IT operations.

**To be successful for this role you'll need**:

- Tertiary or TAFE qualification in an Information Technology related field.
- Industry certifications such as Microsoft 365, Network, and Infrastructure would be advantageous.
- Minimum of 3 years proven experience in a similar Information Technology service and support and/or IT Help Desk role.
- Proven expertise in Windows 10 OS, Microsoft 365, MS Office Apps, Active Directory/Exchange, and Citrix Desktop.
- Practical understanding of cloud technologies, including Azure and Intune.
- Practical experience with IT networking and switching solutions.
- Strong technical problem-solving, triage, and troubleshooting skills.
- Excellent interpersonal and communication (written and verbal) skills.
- A continuous learning personal development mind-set.
- Proven customer service orientation.

**Perks of working with CPG**
- Learning and development opportunities - online learning platform and site training.
- Attractive remuneration with annual reviews
- Paid parental leave for primary and secondary carers.
- Rewards Days for the out performers
- You get to create a new experience as part of our Reward and Recognition scheme.
- Discount on building a home.
- Access to novate leases.
- Generous employment referral bonuses scheme.
- Discount from our suppliers - household appliances, materials, and stunning furniture at cheaper prices.
- Employee assistance program.

CPG values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. CPG is proud to be an equal opportunity workplace.

**How to apply