Team Lead, Stakeholder Engagement

**Kent St**
- Fixed Term Contract with a 35-hour working week
- 17.5% annual leave loading and flex leave
- Hybrid working environment, offering starting salary of $120,859

**About the Role**

In this role, you will lead the stakeholder engagement team who deliver the service to workers and their employers who have been exposed to hazardous dust.

The Team Lead, Stakeholder Engagement will understand how illness impacts on daily living and identify when an individual would benefit from timely, proactive response and clinical attention. This role will use coordination and analytical skills to lead the provision and smooth delivery of icare services.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same: as a **Team Leader **you will:

- Lead and support stakeholder engagement team to deliver timely, efficient, friendly integrated services to the clients of the icare clinic, lung bus and external providers.
- Oversee and monitor the scheduling of the regional locations to ensure efficiency and coverage across NSW with small employers and high-risk industries in mind.
- Oversee the booking of the lung bus and the clinic to ensure optimum use of the facilities and available appointments.
- Collaborate with Clinical Practice and lung bus medical team to ensure alignment with screening strategy.
- Maintain and develop strong internal and external stakeholder relationships through effective communication, negotiation, and issues management to ensure client objectives are achieved.
- Oversee the presentation of the health monitoring results to the reporting physician for decision.
- Create and implement endorsed actions to optimise service efficiency and effectiveness, including client experience improvement initiatives.
- Maintain knowledge of hazardous dust and compensable dust diseases.
- Contribute positively to the DDC team and leadership group, supporting the Manager Stakeholder Engagement as required

**Skills & Experience**
- Critical reasoning skills to ensure a high degree of integrity in the decision-making process.
- Experience mentoring and leading a team, supporting the team to achieve the same goals.
- At least 5 years experienced as team leader
- Excellent communication skills - ability to build rapport and communicate complex information and create and nurture effective working relationships with all stakeholders
- Ability to set clear expectations and engage in difficult conversations with clients and stakeholders in a clear and empathetic manner.
- Capability to work in a dynamic environment, supporting professional development and leading through change.
- Tertiary level qualification (e.g. bachelor degree) in relevant health, medical, counselling or disability discipline or equivalent knowledge and skills acquired through extensive practical experience.
- Knowledge in dust related diseases and community, disability or social work sector is desirable

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.