Liaison Officer

2 weeks ago

Hobart, Australia RSL Queensland Full time

Exceptional opportunity to improve the lives of veterans' and their families
- Organisation driven by values and strategic purpose
- Be rewarded with salary packaging, wellbeing programs & professional development

**About us**

Mates4Mates is one of Australia’s leading veteran charities recognised nationally for providing progressive, integrated support and rehabilitation programs for veterans who have been impacted by service, and their families, helping to rebuild and change lives.

More than 7,300 people have directly benefited from our services and continue to access support regularly. With over 27,100 face-to-face and online connections provided each year by our staff across Australia, veterans and their families are supported to connect, recover, and move forward after service-related injuries.

**About the role**

***
This role is offered on a permanent, full time basis.

Reporting to the Regional Manager, Tasmania you will be located in our
**Hobart Family Recovery Centre.**

You will work within a passionate team and be responsible for supporting service delivery programs and activities and positive relationships to ensure more veterans and their families can access services to meet their individual needs.

**The key accountabilities of the role include**:

- Actively engage with our veterans and their families to ensure they receive high levels of supportive engagement when accessing our services.
- Design and implement social and community connection activities as part of our holistic approach to positive health outcomes. This will include local and outreach activities such as walking or cycling groups, coffee groups, arts and craft programs etc.
- Ensure that social connection activities are actively promoted through various channels to our veterans and their families to encourage maximum participation.
- Represent Mates4Mates at external events to promote awareness of our holistic approach to veteran and family support and recovery.

**Essential for success**
- Relevant history of training and/or service in the ADF or a close connection; or demonstrated experience working with current or ex-service personnel in a similar role which has created a strong understanding of the issues facing our Mates and their families
- Ability to self-start and self-manage own and others’ performance
- High levels of self-awareness and ability to adjust your communication style to suit your audience
- Ability to maintain a calm and professional demeanour when supporting clients who may be experiencing crisis or are vulnerable, including maintaining appropriate boundaries
- Flexibility in approach to work when unplanned demands of client needs conflict with meeting deadlines
- Intermediate computer skills, including the use of social media, to engage with your client group and undertake administration tasks relevant to the role
- Well-developed oral and written communication skills gained from experience in various contexts.
- Ability to work on occasion on the Saturday or Sunday

**Advantageous**
- Previous experience delivering support services in the community, including undertaking risk assessments and completion of relevant documentation and reporting
- Formal qualifications in providing peer support or community services or mental health services.

**What we offer**
- Competitive remuneration package
- 3 days gifted leave for Christmas.
- Staff Benefits Hub
- Supportive management and team
- Participation in our Staff Wellbeing Program
- Professional development opportunities

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