Front Office Manager

**Company Description**
**_
“Hospitality is a work of Heart”_**

At Mövenpick Hotel Hobart we extraordinarily do ordinary things. We believe true hospitality is about turning small gestures into heart-warming moments and we are looking for an experienced Front Office Manager who wants more than just a job

Located in the heart of Hobart, this 221-room premium hotel offers an exceptional location. As Front Office Manager, you will be responsible for overseeing the day-to-day operations of the front office and leading a team dedicated to delivering a consistently exceptional guest experience. You’ll be an inspiring leader, responsible for developing and motivating your team, fostering a positive and high-performing work culture, and ensuring that every guest interaction meets the highest standards.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.

**Join** us and**become** a**Heartist**®.**
**Job Description** About The Role**:

- Effective management of the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
- Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis and simple configuration changes to ensure an efficient and effective system.
- Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
- Oversee the lobby services including car parking and porterage, ensuring VIP and other guest arrivals and departures are as smooth and efficient as possible to maximise guest satisfaction.
- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximisation of yield in order to drive the financial performance of the hotel.
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson to ensure the correct information is relayed.
- Establish, in conjunction with the General Manager, financial performance targets for revenue, expenditure and market share and ensure department achieves these targets.
- Strive to implement the Accor Vision and demonstrate active use of Accor Heartist Values in order to lead by example.
- Assist in the development of the Annual Business Plan and Financial Budget.
- Any other duties assigned by your manager.

**Qualifications** About You**:
**Experience & Background**:

- Minimum 5 years of front office experience in 4 - 5 star hotels.
- Minimum 3 years in a leadership or supervisor role.
- Previous experience with high occupancy, fast check-in/out cycles, business and leisure travellers.

**Skills & Personality**:

- A natural leader with presence and poise.
- Confident with hotel PMS systems (Opera preferred).
- Excellent communicator - written, verbal, and digital.
- Calm under pressure, solutions-oriented, and guest-obsessed.
- Tech-savvy and process-driven, with a love for clean systems and smooth operations.

**Additional Information** What is in it for you?**
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- “Learn Your Way” with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training
- Be part of a dynamic hotel environment with a supportive and fun team
- Recognition of service anniversaries and Accor Tenure Milestones.