Service Advisor

5 days ago

Rockingham, Australia Royal Automobile Club of WA Full time

We are currently seeking experienced Service Advisors with a passion for the automotive industry who are looking for a new challenge to join the team at RAC Auto Services in Rockingham.

What can we offer you?- Monday - Friday - 38 hours a week and 4 hours on Saturdays with penalty rates (alternate/flexible)-
- Annual salary + Superannuation + Bonus Incentive Scheme + benefits + uniform-
- Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance-
- Career development and learning opportunities-
- An active social club plus hundreds of member only discountsWhat will you be doing?- Greeting members and confirming vehicle information, including make, model, and type of service or repair issue-
- Providing estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works.-
- Coordinating with technicians to ensure timely completion of repairs and maintenance-
- Providing regular updates to members on the status of their vehicle-
- Handling member concerns and complaints in a professional and timely manner-
- Preparing and completing repair orders.-
- Supporting the collaboration and achievement of team sales targets and conversion rates. Understanding revenue and profit targets. Providing site and mobile service administrative support including: data entry and maintaining records-
- invoicing and receipting payments part returns and correct allocation of part numbers on repair ordersWhat are we looking for?

This role suits motivated customer service, solution focussed individual, including:
- Outstanding professional customer relationship management including problem solving and conflict resolution skills-
- Technical knowledge of automotive repairs and servicing - desirable-
- Sound administrative/clerical skills-
- High level verbal and written communication skills-
- Effective teamwork skills and ability to develop positive workplace relationships-
- Flexibility to travel and work between centres- Please note:

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