Consumer Outcomes Lead

6 days ago

Melbourne, Australia Uniting Vic.Tas Full time

**Lead the development and implementation of an organisation wide Consumer Outcomes Framework**:

- **Full Time, Permanent position**:

- **Salary packaging, and competitive sector remuneration**:

- **Hybrid work environment - work from home & our Melbourne CBD office**

**Your new role**:
As the Consumer Outcomes Lead, you will play a pivotal role in shaping how Uniting understands, measures, and communicates the experiences and outcomes of our consumers. This role will help ensure Uniting can meet its strategic objective to provide evidence informed services for consumers.

In this role, you will lead the development of an organisation-wide Consumer Outcomes Framework, collaborating with consumer partners to ensure their voices and experiences are central to our approach. You will also work with flagship programs, consumer partners, service delivery teams, and external stakeholders to implement the framework and capture meaningful outcomes and insights.

You will also lead the use of innovative, inclusive, and forward-thinking tools and methodologies to support transparent, data-driven decision making.

**Benefits of working at Uniting**:
In addition to your salary + super, you can access the following:

- Access salary packaging to increase take-home pay.
- Enjoy a 10% discount at Uniting Early Learning.
- Access training and development opportunities to help you grow.
- Enjoy 25% off at Uniting Op Shops

Our work isn’t easy, but it matters. Work with people who care as much as you.

**Your skills and experience**:

- Tertiary qualification in a recognised human services or health discipline is required.
- Extensive experience in program evaluation in community or public health settings.
- Proven ability to lead and deliver projects effectively, including stakeholder engagement, project planning, performance monitoring, and achieving defined outcomes.
- Desirable: Additional qualifications in research or evaluation are highly valued
- Desirable: Experience working collaboratively with Consumer Partners.

View the position description **here**.

**How to apply**:
Click **APPLY** to submit your interest.

For any questions, reach out to **Sarah van den Berg - Senior Manager, Knowledge Management & Alignment** on **0437 577 962**.

**About Uniting**:
At Uniting we are passionate about working together to inspire people, enliven communities and confront injustice. We have a 5,000 strong workforce of employees and volunteers who deliver a diverse range of services across Victoria and Tasmania.

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