Customer Service Representative

2 weeks ago

Sydney, Australia 1-Stop Connections Pty Ltd Full time

**About the role**

We are looking for 3x Customer Service Representatives to join our team In this role you will be the first point of contact for our customers, provide a high quality of customer service, and aim for first contact resolution. Working closely with the Account Management team at OneStop, you are responsible for managing relationships with customers/clients, enhancing product usage, and ensuring contractual service levels are adhered to both internally and externally.

The key responsibilities of this role are:

- Manage and be involved with all aspects of the relationship that OneStop maintains with its customers
- Maintain regular contact with customers to develop a full understanding of each customer's needs and operations
- Provide a sincere, friendly, and helpful first point of contact support for our customers
- Provide a sufficient level of technical analysis to identify root causes and resolution
- Adapt to multiple types of customers and products
- Identify areas for process improvement and make recommendations to the leadership team.

**About you**
You will bring the following experience to the role:

- 2+ years direct customer service experience
- Experience working with high volume inbound/outbound customer service
- Excellent communication skills, both written and verbal; with the ability to engage with stakeholders at all levels internally or externally
- Have a proactive approach to working and the ability to self-motivate, plan, organise and prioritise activities based on outcomes required
- Ability to work cooperatively and collaborate in a professional team environment
- Ability to identify, analyse and solve business and operational problems
- Ability to take accountability of tasks and to oversee them to completion

**Why work with us?**
When you join the OneStop team, you will:

- Work with a team of agile innovators with a customer first mindset
- Primarily work from home
- Have access to ongoing development & career opportunities
- Participate in a regular calendar of social events

**About Us**

Established in Sydney in 2002, OneStop connects people, goods & technology.
We do this via our suite of industry leading software solutions, powered by real time data for through-the-line visibility & efficiency.

**What’s next?**
- OneStop is a proud Equal Opportunities Employer, we are committed to promoting diversity and encourage people of any sex, marital status or pregnancy, race, age, sexual orientation, gender history, religious or political beliefs, impairment, family responsibility or family status to apply._

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