Pre-sales Consultant

2 weeks ago

Melbourne, Australia Spinnaker Support Full time

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, Microsoft, and Salesforce.

**REQUIREMENTS**
- Minimum 5 years Oracle Database, Weblogic and EBS architecture and administration experience
- Proven experience with Unix/Linux/Windows operating systems
- Understanding of cyber security customer concerns and how Spinnaker addresses them
- Experience in a customer-facing, role such as consultant, solutions engineer or solutions architect
- Excellent soft-skills (Communication, Coordination and Negotiation)
- Excellent problem-solving skills. Ability to listen and work with customers in order to fully understand the problem or gap facing them and make sure they adopt the best possible solution.
- Ability to be successful in a team environment.

**RESPONSIBILITIES**
- Providing pre-sales technical support to the sales team and prospective clients and customers while ensuring customer satisfaction, through on-line and in person engagement with prospective customers.
- Acting as a technical resource for sales and marketing.
- Contribute to the development then subsequent delivery of high-quality technical presentations and/or demonstrations.
- Be able to articulate Spinnaker’s technical approach to support, while developing actual examples of this support approach.
- Understand Spinnaker’s pricing model.
- Understand basic Oracle licensing principles and be able to articular them to prospects.
- Develop and run proof of concept engagements with prospects with assistance from the delivery organization.
- Excellent communication skills are required as many engagements are at C-Levels at the customers.
- Attend conferences, symposiums and exhibitions and speak with prospective customers about Spinnaker.
- Assist sales with the creation of the scoping/solution sections of proposals, as well as RFP responses.

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