Customer & People Manager

2 weeks ago

Balwyn North, Australia Coles Supermarkets Full time

From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation.

Are you a passionate foodie who thrives on delivering an exceptional customer experience? Great news - we’re on the lookout for a dynamic leader. So, if you love good food as much as we do, and can't wait to inspire our customers’ weekly shop, this could be the role for you.

**About the role**:
Coles Local is a new concept in the Coles fleet - we’re for the love of food With several Coles Local’s across Melbourne, Sydney and Brisbane. We’ll bring something new to shopping and inspire our customers with beautiful produce matched with a sense of community. Coles Local stores have become an amazing destination for Aussie grown fresh produce and great quality Australian products - many of them local favourites

We take pride in our products and have a true passion for quality, presentation and exceptional customer experiences. Departments don’t exist at Coles Local - the whole floor is yours You’ll lead a team across all areas - from replenishment to fresh produce to service checkouts, which makes no two days ever the same. At Coles, we value passion & pace and customer obsession, this needs to be something you also value to support the team in delivering with pride everyday.

**About you and your skills**:

- Experience leading a team to use their passion & knowledge for Coles Local concepts to deliver great service by engaging, educating and inspiring customers
- An absolute commitment to lead your team to provide great customer experiences by working with enthusiasm, energy & pace
- To know your stuff, as you’ll be leading a team of passionate customer-focussed team members
- Great commercial acumen & leadership -rostering, performance management and day to day coaching of a large and diverse team
- To be active - you’ll be on your feet for long periods of time & may require some moderate to heavy lifting and reaching
- The availability to work flexible hours across our store trading days (including early mornings, evenings and weekends)
- A passion for being the Champion of customer & community engagement initiatives and driving culture and passion for ‘Foodie Inspiration’ & ‘Better for You’
- Coach, develop & inspire team members, building capability, driving accountability and creating a great place to work.

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements.

Job ID: 119281

Employment Type: Full time

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