Facilities Manager

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

**What this opportunity involves**:
As the Facilities Manager, you will be delivering the Facilities Team’s services to operate and maintain the Australia Post Enterprise allocated portfolio. These services include designated financial, technical, maintenance, procurement, asset and vendor management programs. You will also be conducting facilities administration duties in accordance with company policies, procedures and processes.

You’ll be prioritising stakeholder engagement across the business to ensure that service delivery expectations are met without introducing financial or tenure risk.

**An Overview of the role**:
Proactively develop and manage occupier and client relationships to ensure service delivery expectations are fulfilled
Responsibility for the delivery of customer and property services to a portfolio of buildings
Conduct building inspections and complete reports within governance timeframe for respective portfolio
Maintain compliance with regulations / requirements of client contract and all facilities procedures
Proactively contribute to the effective and efficient operations of portfolio/facilities and share continuous improvement initiatives
Liaise with facilities vendors and coordinate facilities works in conjunctions with JLL PDS account team
Deliver facilities related projects in line with agreed budget or works
Proactive management and monitoring of service outputs to achieve standards against KPI’s and service level targets, report regularly to key stakeholders
Understand the operational and technical requirements of the elements of the site for which JLL is responsible

Performance objectives
Provide superior client service
Contribute to growth of company
Meet assigned financial targets
Enhance own professional and personal skills

**Sounds like you? This is what we are looking for**:
Prior experience in facilities, property management, hospitality or related field preferred
Tertiary qualifications in Property, Facilities or Trade related fields desirable but not mandatory
Demonstrated aptitude in interpreting and analysing numerical data for reporting
Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical and Electrical system, BMS system) is advantageous
Experience in front and back-office processes is required with strong administrative skills
Strong customer service focus with excellent people skills and ability to interact with diverse stakeholders
Strong PC literacy, ability to manage daily activities by utilising various systems
Demonstrated client reporting and continuous improvement capabilities
Understanding of the provision of reactive maintenance and routine maintenance which requires 24 hour call out / contact requirement across the allocated portfolio

**What you can expect from us**:
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.